Job description
As a Managed Services D365 F&O Team Lead you will have…
- Experience overseeing the delivery of high-quality support and service to our clients
- Experience in leading a team of experts, ensuring operational excellence, and driving continuous improvement initiates to enhance client satisfaction
- Experience leading, mentoring, and developing a team of D365 support specialists
- Experience ensuring optimal allocation of resources within the team to balance workloads and meet client demands
- Act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded through effective communication and relationship management.
- Expertise in handling escalations effectively by coordinating with stakeholders to resolve complex issues promptly
- Ability to oversee delivery of managed services, adherence to SLA’s, quality standards, and best practices
- Ability to identify opportunities for enhancements and implement best practices to improve service efficiency and effectiveness
- Provide functional guidance on D36F&O, supporting team members in troubleshooting complex issues and optimizing client solutions
- Experience maintaining a proactive approach to case management, backlog minimization that results in customer satisfaction
- Strong English-language communication and interpersonal skills, with a client-focused approach
- Experience tracking and reporting on allocation of funds to clients
- Responsible for providing budget reports to clients
You’re great at…
Following up and working across organizations to help employees and clients
Learning complex business functions and system processes
Working independently or in a team environment and seeking out information
Excellent problem-solving skills and the ability to work quickly
Thinking clearly and calmly under pressure
Acting as a company ambassador: promoting the mission and shared values of HSO
Bachelor’s degree in Computer Science, Business Administration, or a related field
3+ years of experience in D365F&O, with a strong understanding of its modules and functionality
Proven experience in a leadership role, with a track record of managing teams and delivering high-quality managed services
Strong analytical and problem-solving skills, with the ability to make data-driven decisision
Excellent communication and interpersonal skills, capable of building relationships with clients and team members
Familiarity with ITL or other service management frameworks is a plus
Relevant Microsoft Certification are preferred
We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
HSO is an Equal Opportunity Employer.
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