Job description
Keeper Security is hiring an experienced and execution-oriented Manager of SLED (State, Local, and Education) Account Management to support the Sr. Director, Account Management and lead a team of high producing Account Managers within our SLED vertical. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimized to drive SLED growth.
About Keeper
Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device and in every location, while meeting the most stringent government security and compliance requirements. Keeper is FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Trusted by federal agencies including the Departments of Justice and Energy, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.
About the Role
The Manager of SLED Account Management will be responsible for overseeing our State, Local, and Education Account Management team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.
Responsibilities
Lead, manage and motivate a team of SLED Account Managers focused on actioning renewals, expansions and upsells and driving revenue growth
Drive revenue retention via a highly efficient, scalable customer renewal engine
Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
Help directly manage Tier 1, high priority client relationships
Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
Proactively monitor assigned client health through quantitative and qualitative means
Own the optimization of contracts and other documents supporting renewals
Scale, recruit and mentor a team of SLED focused, sales driven account managers, ensuring the right structure, talent and processes are in place for success
Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success
Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes
Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging
Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness
Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics
Stay up to date with the latest trends, policy changes and new opportunities in the SLED sector that could impact sales growth
Collaborate with senior leadership to provide input on product, pricing and go-to-market strategies tailored to the SLED vertical
Drive a high-energy, positive sales culture that motivates the team to perform at their best
Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company
3+ years of experience as a SLED Sales Manager, with a proven track record of meeting or exceeding sales targets and managing a high-performing sales team
3+ years previous work experience in the SaaS industry, Cybersecurity industry experience preferred
Proven ability to develop and execute strategic sales plans and implement SLED sales best practices at scale
Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred
Ability to construct, present and execute territory-level sales strategies
Exceptional leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team
Data-driven mindset with experience analyzing sales metrics to drive decision-making
Ability to adapt in a fast-paced, ever-changing market environment
Strong problem-solving skills, with the ability to handle challenges and find creative solutions
Ability to travel up to 20% of the time
Bachelor’s degree in Business, Marketing, or a related field
Experience working in IAM industry is a plus
Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal
E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
