Manager Behavioral Health

Job description

Who We Are

We are Imagine Pediatrics, an innovative, tech-enabled, pediatrician-led medical group that helps children with special health care needs get the quality ²⁴⁄₇ care and support they deserve, right from home. Energized by our mission to reimagine pediatric health care together, we improve the health and lives of children special health care needs by breaking down the barriers that stand between families and the quality care their children need. We are committed to doing better for them: to put their best interests in the front of our minds and center of our hearts and channel that passion every day to boldly remove these barriers.

By partnering with parents, caregivers, providers, community resources, and health plans, we provide these children with more access to virtual-first and in-home medical, behavioral, and social care and empower them and their families to get the unwavering, ²⁴⁄₇ support they deserve. We don’t replace a child’s existing care team. Instead, we work with them to give every patient an expanded layer of support by delivering unlimited, virtual-first and in-home care, day and night. Every step toward that goal we take with equal parts compassion and creativity. Together, we’re always reaching for the profound impact that we know we can and must make.

Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with special health care needs. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.

What You’ll Do

As the Manager, Behavioral Health Longitudinal at Imagine Pediatrics you will manage a team of supervisors overseeing three roles: Behavioral Health Therapists, Behavioral Health Care Managers, and Care Team Assistants who work as an interdisciplinary team to serve a patient population experiencing severe mental illness (SMI). This role oversees a regional behavioral health care team and is responsible for team metrics and program outcomes.

90% of Manager, Behavioral Health, longitudinal role will be administrative inclusive of the following:

• Manage a team of regional cross functional care team members with the support of supervisors.
• Provide oversight to a team of supervisors including 1:1 support, quarterly feedback, and typical functions of people management.
• Provide guidance to supervisors regarding performance management of indirect reports.
• Uphold team members responsible to Imagine specific policies, clinical programming requirements, and utilization targets.
• Partner with talent acquisition to carry out hiring plans, interviews, and onboard new team members.
• Assist with strategic planning for expansion into new markets for company growth.
• Analyze programmatic metrics and individual metrics in order to utilize staff appropriately.
• Hold the team accountable for working at the top of their license and utilizing team functions as efficiently as possible.
• Identify areas for improvement within team processes, clinical care, and action on projects to make them more efficient.
• Serve as the Behavioral Health Longitudinal representative in leadership meetings to provide feedback, improve patient experience, and support the development of new programs and services.
• Acts as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high-quality services
• Collaborate with clinical education team for implementation of new trainings in alignment with care team and organizational needs.
• Create a positive and inclusive culture of teamwork and accountability
• Assist behavioral health team with navigating new processes, policies, and procedures.

10% of Manager, Behavioral Health – longitudinal role will be clinical and include but are not limited to the following responsibilities.

• Consult with market leaders on behavioral health cases.
• Manage patient escalations as needed.
• Support service recovery calls.

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. A qualified candidate will be empathetic, caring, organized, and has strong relationship-building skills. In this role, you will need:

• Master’s degree in social work, Marriage and Family Therapy, Counseling, or related area
• Must be licensed to independently practice in Texas and/or Florida (LCSW, LPC, LMHC, LMFT), openness to cross-state licensure.
• 5 years of experience post independent licensure in a behavioral health setting.
• 3 years of experience in management/supervision of mental health providers (experience in remote/start-ups environments preferred).
• Experience working with children, adolescents, and their caregivers inclusive of external systems involved in a minor’s care.
• Experience with chart auditing and training to improvement-oriented outcomes.
• Certification/Training in evidence-based modalities including but not limited to cognitive behavioral therapy and dialectical behavioral therapy preferred
• Experience working with high-risk behavioral health populations including but not limited to suicidal ideation, homicidal ideation, severe persistent mental illness (SPMI), children in the foster care system.
• Strong preference and comfortability conducting triage assessments and crisis interventions.
• Diligent regarding documentation standards and accustomed to using electronic medical records.
• Experience working with a diverse population or demographics.
• Telehealth experience
• Strong communication, documentation, and diagnostic skills
• Familiarity with technology, Microsoft suites, and documenting in electronic health records.
• Fully remote with 10% travel for training/education

What We Offer (Benefits + Perks)

We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

• Children first.We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
• Earn trust.We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
• Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
• Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
• One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.