Job description
Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.
Join us to do the best work of your career, solving meaningful problems with remarkable teams.
Greenhouse is looking for a Manager, Customer Success (Mid-Market) to join our team!
As a Manager, Customer Success you will lead a group of high-performing Mid-Market Customer Success Managers (CSMs), ensuring they have the support, strategy, and structure to drive customer retention and growth. You’ll play a key role in shaping the future of the CS organization by fostering customer relationships, developing scalable processes, and driving strategic initiatives that support our growing customer base. In this role, you’ll partner closely with cross-functional teams, including Account Management, Support, and Professional Services, to optimize the customer journey for the team and create long-term value for customers.
Who will love this job
- A strategic thinker – You see the big picture and help your team balance customer needs with business priorities
- A coach – You take pride in developing and mentoring your team, helping them grow into the best version of themselves
- A collaborator– You work seamlessly with internal teams, customers, and leadership to drive meaningful results
- A problem solver– You approach challenges with a solutions-oriented mindset, finding opportunities to improve processes and outcomes
- A data-driven leader– You rely on metrics and customer insights to inform decisions and drive performance
What you’ll do
- Lead, mentor, and develop a team of Customer Success Managers (CSMs) supporting Mid-Market customers
- Own customer retention and satisfaction metrics, ensuring a seamless customer experience and measurable business impact
- Establish relationships with key customer stakeholders (VP+ and C-Level), advocating for customer success and long-term growth
- Build a culture of accountability, collaboration, and innovation, ensuring team alignment with CS goals, OKRs, and initiatives
- Partner cross-functionally with Account Management, Support, and Product teams to drive strategic initiatives and improve the customer journey
- Identify opportunities for operational efficiencies and process improvements within the CS organization
- Serve as a key member of Mid-Market CS leadership, contributing to strategy, hiring, and organizational development
You should have
- 2-4 years of management experience in Customer Success or Account Management
- Proven ability to prioritize the needs of a team while aligning with business objectives
- Experience with account planning, multi-threaded customer engagement, and retention strategies
- Strong customer-facing and presentation skills with the ability to establish credibility with cross-functional stakeholders and executives
- Ability to use data and metrics to measure success and drive team performance
- Experience with technical products and customer management platforms (e.g. Salesforce, Gainsight, Gong)
- B2B SaaS experience, preferably in the Mid-Market segment and HR Tech Industry knowledge, a plus
Due to current team needs we are only considering applicants located in the Central or Eastern Time Zones for this role.
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here .
The national pay range for this role is $137,900.00 - $159,000.00. Individual compensation will be commensurate with the candidate’s experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have unlimited paid time off (PTO).
The anticipated closing date for this role is Thursday, June 26, 2025.
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Who we are
At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
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Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected].
Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.
