Ushur

We were founded in 2014 and provide an AI-powered Customer Experience Automation platform to automate customer journeys. Our platform combines no-code, cloud-native SaaS for conversational and knowledge work automation.

We offer the Ushur Platform with Agentic AI, which allows engagements across channels like websites, SMS, messaging, and email. Our Invisible App enables secure, browser-based micro-engagements without downloads. Ushur Hub provides centralized self-service and AI-powered workflows, while AI Agents resolve queries in real-time across text, chat, and voice. Ushur Intelligence powers AI agents that handle complex service requests and manage backend workflows. Ushur Studio allows no-code automation for dynamic processes.

Our solutions are used in regulated industries like healthcare, insurance, and financial services. Clients include insurance providers such as Irish Life, Unum, Aetna, Cigna, and Tower Insurance, as well as organizations like Benefitfocus, Equitable, IEHP, Navicore, PPS, Santa Clara Family Health Plan, and Freedom Mortgage. We hold certifications and meet compliance standards including HIPAA, PCI DSS, TCPA, HITRUST, AICPA SOC, GDPR, PIPED, CIS, ISO 27001, WCAG, and Section 508.

We specialize in customer service automation, customer support automation, chatbots, artificial intelligence, machine learning, and natural language processing. We have secured $92M in funding from investors like Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures, and Iron Pillar. We hold over 25 patents, and half of our customers are Fortune 500 enterprises. We operate from our headquarters in Santa Clara, CA, and an innovation center in Bengaluru, India.

Our mission is to transform every customer journey through technology, bringing companies closer to their customers. We envision a world of frictionless customer experiences where every engagement is positive and accessible to everyone.

We put our people first, prioritizing their well-being, diversity, and empowerment. We pursue excellence in everything we do, understanding that failure is part of the process but always maintaining our dedication. We foster a growth mindset, encouraging lifelong learning to empower employees to solve complex problems and grow personally. We are customer-centric, focusing on the customer experience to ensure interactions are seamless and delightful, and creating value through our work.

We employ 201 to 500 people. We strive to create an environment where our people can do their best work, achieve work-life integration, and contribute to a meaningful mission. Our culture values people, fosters collaboration, and promotes continuous learning. We encourage employees to experiment, learn, innovate, and contribute their expertise. Our eNPS score is over 60, which we believe reflects our mission and culture.

We provide comprehensive health benefits, including full medical, dental, and vision coverage. These benefits also include wellness programs, mental health support, and access to fitness resources. Our employees receive generous paid holidays and flexible time-off programs. For financial well-being, we offer retirement programs, financial planning resources, and access to personalized investment advice. We also have a stock option program, giving employees the opportunity to own a share of the company. Family benefits include paid parental leave and flexible work arrangements.