Job description
About Us:
Spreedly is the world’s leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly’s Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.
Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.
Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.
Tokenization: Securely stores and manages payment data with a universal tokenization service.
Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.
Payment Vault: A secure storage solution for sensitive payment information.
Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.
About the Role:
As the Manager, Implementation Consulting, you will be a player-coach, operating at the intersection of technical delivery, customer onboarding, and scalable post-sale execution. You will directly lead strategic implementations for enterprise customers while managing and mentoring a team of Implementation Consultants responsible for onboarding and solution delivery. This role involves partnering closely with Sales, Solutions Consulting, Product, and Engineering to scope technical requirements, define implementation plans, and accelerate time to value. You will also be instrumental in developing onboarding toolkits, delivery templates, and process improvements that ensure repeatable success across customer segments. This position is ideal for a customer-centric leader who thrives in fast-paced environments, is comfortable diving into technical projects, and excels at coaching teams toward operational excellence and customer satisfaction.
Responsibilities:
- Lead complex enterprise implementations from kickoff through go-live, ensuring on-time delivery and successful handoff to support and Customer Success.
- Coach and lead a high-performing team of Implementation Consultants, ensuring consistency in scoping, project execution, and customer communication.
- Serve as a technical escalation point for complex implementations, partnering with clients to resolve blockers across APIs, SDKs, and payments workflows.
- Translate customer use cases into structured implementation plans that align with Spreedly’s product capabilities and roadmap.
- Develop and iterate implementation playbooks, templates, and onboarding toolkits to drive scalable, repeatable engagements.
- Collaborate cross-functionally with Product and Engineering to provide field feedback, inform delivery timelines, and escalate critical implementation risks.
- Partner with Sales and Solutions Consulting to ensure a clean post-sale handoff and alignment on scope, timelines, and stakeholder expectations.
- Track and report on implementation KPIs such as time-to-launch, delivery quality, customer satisfaction, and implementation velocity.
- Build processes and rituals to drive operational rigor and high-quality customer onboarding experiences.
- Contribute to internal enablement by documenting best practices and onboarding new team members.
- Simplify customer questions and disseminate information to current and new customers.
Requirements:
- 5+ years of experience in technical onboarding, implementation, or integration roles in a payments technology environment.
- Demonstrated success leading or mentoring implementation consultants or similar delivery teams in a high-growth or fast-paced setting.
- Strong technical understanding of web APIs, SDKs, and system integration workflows (especially REST, webhooks, JSON).
- Proven ability to manage large-scale implementation projects with multiple stakeholders and shifting priorities.
- Skilled in project management and planning, including risk mitigation and client expectation setting.
- Excellent verbal and written communication skills with a strong ability to interface with both technical and non-technical audiences.
- Strong problem-solving skills and the ability to debug or advise on common integration challenges.
- Experience collaborating cross-functionally with Sales, Product, Engineering, and Customer Success.
- Ability to communicate clearly and confidently, fostering honest and transparent conversations with all stakeholders.
- Experience distilling complex technical concepts and processes into clear, actionable plans for both customers and internal teams
Additional Skills We Value:
- Contributions to onboarding tools, enablement content, or customer documentation.
- Background in process improvement or operational scaling within Implementation or Professional Services.
- Familiarity with customer project tools like Jira, Salesforce, and Confluence.
- Exposure to project management methodologies such as Agile or PMP (certification a plus).
We Offer US-based Employees:
- Competitive salary + Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
#LI-AE1
Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.
Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.
At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.
We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
