Job description
Summary
The Managing Consultant will be a proven leader, comfortable balancing people leadership & development, engagement management, account expansion, and Twelve CG strategic initiative ownership in a fast-paced environment. Change will be constant, and the successful candidate must be comfortable shifting gears quickly to adjust strategy, take on new challenges and capitalize on new opportunities. The Managing Consultant ensures delivery excellence and champions Delivery’s operational processes while innovating new solutions. As a leader within the organization, the Managing Consultant must be a culture champion and model Twelve’s Core Values of Excellence, Collaboration, Personal Growth, and Well-being. This person will manage a delivery team of direct reports consisting of Consultants and Architects, and lead project success and expansion selling across their project portfolio.
What You’ll Do:
Delivery Success
Engagement Management: The EM on the team thinks through the ‘big picture’ on the project and still remains close enough to the content, which is something that makes each project unique and challenging. This role ensures that the Customer Executive Sponsor’s Strategic Vision is translated into the solution delivered by our Consulting Teams.
Ensure value realization of projects via scope management
Partner with client sponsor to invest the right client resourcing and change management to drive adoption, scale and license utilization
Lead project teams to delivery excellence and project success; ensure project methodology is utilized, manage timeline, resourcing and budget
Attend project milestones which may include project kickoffs, sprint reviews, and project success meetings to provide executive oversight to project teams
Manage & mitigate risk; act as escalation point for project needs
Ensure a one-team approach between the Twelve staffed team, technology sales/CS teams, and any third-party partnerships
Capacity and Resourcing
Partner with the Growth team to align supply and demand of resource capacity and services opportunities
Staff your project portfolio prioritizing individual development and staffing optimization
Timely communication of resourcing to team members; ensure connections are established that drive sufficient knowledge transfer
Leader of ongoing project resourcing discussions. Manage the transition from active implementation to any ongoing support and enhancement work
Support the Growth to Delivery project handover process
Account Expansion
Surface expansion opportunities through regular engagement, discovery conversations, and alignment with the client’s evolving business strategy
Partner with clients to define and maintain strategic roadmaps that outline future use cases, platform capabilities, and business priorities
Collaborate with technical delivery leaders to define scope, level of effort, and resource needs for expansion use cases, enhancements and optimization work
Own the creation of clear, client-ready proposals, SOWs and change orders that articulate value, scope and approach for expansion work (in partnership with Growth where applicable)
Support pricing strategies and commercial negotiations in alignment with Growth and Delivery leadership
Lead, Develop, and Grow Delivery team:
Recruitment
Collaborate with the Delivery Team and HR Support on recruiting and hiring, prioritizing technical and consulting aptitude, culture and DEI in Twelve’s growth
Responsible for conducting behavioral and technical interviews
Partner with Enablement Lead to onboard and develop new delivery team members to keep pace with resource demand
People Development
Coach individuals to meet and exceed their role competencies. Advocate for individuals’ growth including promotions and merit adjustments
Conduct regular 1:1 development conversations (monthly, quarterly, etc.)
Develop and execute on personal development plans, addressing strengths and growth areas of team members
Manage individual and team utilization to target through intentional staffing and solutioning
Focus on employee engagement and team camaraderie, utilize allotted budget for team events and professional growth opportunities
Internal Strategy
- Through Engagement Management, identify opportunity for Twelve Methodology and IP to be enhanced and vocalize these as priorities in our strategic planning
Leader of internal initiatives that map to Twelve’s strategic plan:
Individual contributor, team lead, and owner of key initiatives to ensure Twelve is growing and evolving
Responsible for defining success metrics for potentially ambiguous goals and mapping critical-path activities to drive towards completion
Work across disparate groups internally to coordinate activities towards the achievement of a common goal
Harness team insight into and understanding of strategic direction, advocate for delivery team involvement where there are synergies and interest
Required Education & Experience
Bachelor’s degree or equivalent experience
3+ years in an EPM or similar strategic management consulting role
Delivery experience in Anaplan, Pigment or similar EPM technology
Experience building, developing, and leading teams in high-pressure environments
Demonstrated expertise in growing junior resources, finding the balance between leading/mentoring and allowing proper delegation of critical tasks to drive more accountability and leadership opportunities
Evolving expertise in Twelve’s specialized industries, core Anaplan and Pigment domains
Experience scoping, including assessment of high-level requirements and translation to recommended resourcing mix and hours/budget, and proposing back to client
Excellent Engagement Management skills at existing customers, showing collaboration across multiple workstreams to ensure projects are hitting key deadlines and closely tracking to resource needs and budget requirements
Proven experience growing client relationships that foster successful implementations, adoption and expands. Able to gain trust at various level within an organization, including executives, IT and project stakeholders
Experience building strong working relationships customer success teams at technology vendors (Anaplan, Pigment or similar EPM technology)
What We Offer
Flexible PTO and 7 Company-paid holidays so you can take time away from work to relax and disconnect
Quarterly incentive bonus opportunities
Competitive health insurance, 100% paid standard life insurance and short-term and long-term disability
401(k) with Company contribution
Employees receive a laptop, and we utilize collaborative technology such as Slack and Zoom to help you work effectively with clients and team members
Remote work flexibility
Newly renovated and collaborative office at our HQ in Minneapolis and trendy co-working space in Chicago
Dog-friendly work environment (Minneapolis)
Continued professional growth opportunities
A variety of culture engagement activities offered in order to support our employees living out our Core Values of Collaboration, Excellence, Personal Growth and Well-Being
Volunteer opportunities to help support the communities in which we live and work
Continued investment in Diversity, Equity and Inclusion initiatives including employee training and employee-run DEI Committee
A high-performing workplace full of some of the best and brightest in the business
About Twelve
Twelve Consulting Group is an Equal Opportunity Employer and embraces diversity and equal opportunity in a serious way. Even if you don’t feel that you meet every single requirement, we still encourage those interested and excited about this job opportunity to apply. We are eager to meet people that align with our Core Values and want to contribute to our team in a variety of ways - not just candidates who check all the boxes.
At Twelve we live our Core Values of Well-Being, Excellence, Personal Growth and Collaboration every day. Our team is built on a foundation of culture, and it’s this culture that has made Twelve the most innovative, successful implementation partner in the Anaplan and Pigment ecosystems.
With over 800 projects completed, our team has deep knowledge in Finance, Supply Chain, Workforce Planning and Sales Performance Management. We work with companies to unlock potential with smarter data and maximize their EPM investment value.
Our Commitment to Diversity, Equity, and Inclusion
Our mission at Twelve is to unlock potential for individuals, organizations, and communities alike. We recognize this is only possible by intentionally building a talented team that reflects the diversity of our continuously evolving communities.
We strive to remove barriers and create an inclusive environment where our people feel empowered to bring their true selves to work every day. We will challenge our team to push beyond their comfort zones. We will intentionally learn, unlearn, and expand our perspectives by cultivating platforms for knowledge, growth, and empathy.
We commit to investing in our communities, partnering with organizationsto drive transformative change and amplifying marginalized voices.
This is how we unlock potential.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
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Supervisory Responsibility
# of direct reports: 5+
# of indirect reports: 0
Physical Demands
Sitting, typing, viewing computer screens for extended periods of time. Ability to travel based on client and business needs.
Position Type/Expected Hours of Work
This is a full-time, exempt position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5 p.m. Evening, weekend work and adjustment to client time zones in the U.S. may be required as job duties demand.
