Job description
About Us
CMB is a full-service custom market research and strategy firm based in Boston. As a Top 25 Insights & Analytics company, we’re known for our relentless business-decision focus and cutting-edge creativity. Our passion is helping the world’s leading brands engage, innovate, and grow. We leverage the best of advanced analytics, consumer psychology, and market strategy to tackle game-changing initiatives and business challenges for our clients.
What about our culture? Simply put, our people are our power. We have a diverse, inclusive and collaborative team of bright perspectives and curious minds. At CMB you’ll have plenty of opportunities to achieve your full potential. From learning new skills, expanding your expertise, and continuing to advance your professional development, you will feel supported and valued.
Our benefits say a lot about how much we value our employees: we offer a fully paid sabbatical, a $250 wellness stipend, paid time off to volunteer, generous medical plans, a 401k match, and more. Every employee also gets to enjoy an employee stock ownership plan (ESOP).
ESOP? Yes, we are 100% employee owned! An ESOP is like a qualified retirement plan, similar to a 401k, but you don’t have to make any contributions to participate in the rewards. When we each work hard to provide exceptional service and deliverables to our clients, the positive performance of the company increases the value of our stock and enables the accumulation of wealth for all our employee-owners.
About the Position
Are you ready to advance your career in market research? Our growing team is looking for the next generation of Insights Consultants to work with the world’s leading brands. The Sr. Insights Associate role serves as an opportunity for you to continue expanding on your research knowledge through vendor management, questionnaire development, basic data analysis, production of client-ready deliverables and more.
As a Senior Insights Associate, you will work with a dedicated team of agile researchers focused on providing quick answers to their client’s strategic business questions. The team works with clients to design and field custom quantitative surveys and deliver the results in approximately half the time of our standard projects. In addition, they also consult on advanced analytics, reporting and more. To see what our Accelerate team is up to, check out this video!
This role sits on our Associate Research Team (ART) and supports successful client-project delivery across the company. A structured skills training program is provided which offers introductions and access to Subject Matter Experts throughout CMB. Additionally, every Sr. Insights Associate is assigned a dedicated mentor (an experienced CMB Researcher) and is presented with many opportunities to learn by observing and interacting with team members and clients. This role may be hybrid in Boston, or work remotely in the US.
About You
People say you are detail-oriented, analytical and a valuable team player. You are comfortable taking initiative and you’re driven to get things done, even if it means juggling multiple priorities. You are insatiably curious, always looking to learn more, solve challenges and to share your thoughts with others. These are just a few of the reasons you’re excited to work for a market research company that is established and has a record of success – just like CMB!
About Your Background
You’ve worked hard to get to where you are, and now you’re looking for the next step to continue building a successful career in market research. Here’s what you’ll be doing and the qualifications we are looking for:
Responsibilities and Expectations
Client Services
- Adhere to CMB’s defined approaches, processes, and best practices
- Take advantage of training and development opportunities
- Contribute to a team and/or committee for ongoing CMB initiatives
- Follow CMB- and client-specific Information Security Policies
- Ensure end-to-end client/project delivery in alignment with Sales & Account Management leading to high client satisfaction with project deliverables
Essential Duties
- Assist project team with managing the entire project lifecycle for quantitative research, including client management and communication
- Contribute to the development of questionnaires
- Actively own and manage external vendor relationships throughout projects with minimal guidance
- Effectively articulate ideas, solutions, and perspectives with confidence, successfully contributing to on-project collaboration
- Independently oversee data collection tasks, which include: questionnaire program testing and coordination, recruiting participants including vendor communication, and providing data collection updates
- Lead/collaborate with dedicated project team on data quality cleaning, processing, tabling, and proofing
- Lead/collaborate on the creation of client-ready reports and presentations, including template creation, table/chart formatting, proofreading, and editing
- Assist with project administration tasks such as creating and updating project schedule, drafting project kick-off materials, and reviewing project budget and financials
- Anticipate, prevent, and troubleshoot project challenges
- Leverage materials and past project work to benefit current projects
- Effectively communicate with project managers, peers, and other senior staff
- Demonstrate commitment to using CMB processes and Senior Insights Associate tools
Qualifications
- Bachelor’s degree in Statistics, Market Research, Marketing, Psychology, Sociology, Applied Economics, Political Science, or related field
- Minimum 18 months of professional market research experience or demonstrated success as an Insights Associate at CMB
- Understanding of market research methods with applied knowledge of primary research techniques (e.g., trade-off designs, factor analysis, driver modeling)
- Ability to effectively drive market research projects of varying complexity forward with minimal guidance
- Experience establishing and managing relationships with clients, vendors, and co-workers
- Extremely high attention to detail
- Strong communication skills
- Excellent at managing multiple projects, establishing priorities, and time management
- Advanced knowledge in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong knowledge of at least one research platform or data management/analysis software package (e.g., MarketSight, Qualtrics, Q, SPSS, SQL, Alteryx) preferred
- Sense of humor and self-awareness
*No agency assistance needed*
*No visa/work authorization available*
CMB strongly encourages candidates from diverse backgrounds and experiences to apply. We recognize that people from structurally marginalized groups often only apply to jobs if they meet 100% of the qualifications, despite the reality that applicants rarely ever meet 100% of the qualifications. If you have demonstrated experience in the custom market research and insights industry and this position aligns with your experience and interests, please apply!
CMB is an Affirmative Action and Equal Opportunity Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or protected veteran status, or to other non-work-related factors. As part of our commitment to inclusivity, CMB will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Kate Milligan at [email protected].
The annual base salary range for this position is $54,700-$65,000 plus bonus, benefits, and an employee stock ownership plan (ESOP). The base salary is dependent on a variety of factors including (but not limited to) experience, expertise, skills, and employee’s location.
