Job description
✨ Be Part of SAVii: Empowering Change & Transforming Lives! 🌍
About SAVii
At SAVii, we’re on a mission to revolutionize the employee wellness landscape. Since our founding in 2017 as SAVii PH, we’ve been changing the way employee benefits work by providing 360° salary-linked wellness services in emerging markets like the Philippines and India. Our platform empowers HR leaders to support their teams’ financial wellness, both personally and professionally. As the leaders in the Philippines, we’re now expanding, and we’re looking for passionate individuals to join us! 🚀
Are you ready to be part of something that’s changing lives? 💡
Our Culture: Empowering You to Thrive
At SAVii, people are at the heart of everything we do. We believe in the power of individuality and the strength of a team that values each person’s unique perspective. As a remote-first organization, we trust you to work where you’re most productive and happiest. We’re all about flexibility and work-life harmony, so you can focus on what matters most, whether that’s your career growth or personal well-being. 💡
We foster a culture of collaboration, respect, and continuous growth, where every voice is heard and every idea is valued. We know that our success comes from embracing diversity, and we welcome all the different backgrounds, talents, and experiences that each team member brings. Together, we’re not just achieving goals—we’re transforming lives and making a meaningful impact every day. 🌍
We work fast, execute faster, and challenge ourselves to constantly evolve. SAViiers are encouraged to take bold steps, learn from every experience, and push the limits of what’s possible. Bring your whole self to work, because we believe that’s how the best ideas happen and how we’ll continue to lead in the employee wellness space. 💫
Role
As an Engagement Specialist, you will be integral to projects driving user and revenue growth. Collaborating with the B2C and Communications team, you will contribute to the development and delivery of strategic initiatives that lead to enhanced customer outcomes and experiences.
Your role involves being a brand ambassador–ensuring a unified voice when communicating with stakeholders, fostering better relationships with customers, and shaping the brand through meaningful and inclusive conversations. You will contribute to efforts aimed at improving customer awareness, onboarding, engagement, and retention.
Your Impact: What You’ll Do:
- Contribute to online and onsite engagement efforts to grow SAVii’s users and loan uptake
- Provide report and feedback on engagement activities including event highlights, uptake, and areas for improvement for future efforts
- Cover ad hoc functions to support the overall B2C marketing strategy and be able to respond to unexpected and time-sensitive needs that may arise
- Be at the forefront of customer awareness and education while maintaining a positive public image. Be the voice and expert on SAVii’s products and services during customer interactions
- Deliver onsite or online seminars or sessions to onboard customers on SAVii’s products and services, and to educate them on financial wellness
- Engage with customers when there are onsite or online activities, and booth requirements ensuring customer satisfaction
- Collaborate with B2C and Communications team to design and implement a communication framework that ensures a consistent and controlled voice across social media and engagement channels (onsite, online)
- Deliver meaningful and inclusive conversations that align with the company’s brand and values
- Actively manage customer escalations and crises, ensuring a seamless and positive customer experience across all platforms
What We’re Looking For: Skills & Experience:
- Bachelor’s degree in Marketing or related field (or equivalent experience)
- At least 1 year of proven experience in marketing, preferably in a similar role or related industry
- Excellent oral communication, speaking, and presentation skills are a must
- Ability to engage with stakeholders, both internal and external, including clients, vendors, and senior leaders
- Experience in managing customer escalations and crises
- Ability to work both independently and collaboratively within a team
- Detail-oriented and highly organized with strong project management skills
- Proficiency in Google Suite or Microsoft Office, and project management tools
- Must be Manila-based and able to work onsite or at different client locations, and able to work on a flexible schedule if needed
