Job description
At Fullscript, we’re not just changing healthcare—we’re making it whole.
We help 100,000+ healthcare practitioners support 10 million patients with a platform that delivers evidence-based health solutions, diagnostic support, and practitioner tools—all in one place.
Healthcare today is disconnected. We’re fixing that. Fullscript makes it easier for practitioners to treat the whole person, not just symptoms, so patients get the support they need—when they need it.
We’re building a better way—one where healthcare is connected, complete, and built for impact.
Fullscript Academy is an education platform designed to empower healthcare practitioners with the clinical knowledge and tools they need to deliver whole person care—an evidence-informed approach that addresses physical, emotional, social, and environmental influences on health. We deliver education through a variety of formats, including webinars, podcasts, written articles, and clinical guides.
The Role
We’re looking for a seasoned editorial leader and operations strategist to join the Fullscript Academy team as Medical Editorial & Content Operations during a 16-month maternity leave coverage. This role is ultimately accountable for the quality, consistency, and integrity of all educational content published on our learning platform.
You’ll manage content governance and production systems, serve as final editor for high-impact educational content, and guide a cross-functional team of program managers, writers, reviewers, and designers. You’ll also collaborate closely with product, UX, legal, and marketing partners to align content execution with user needs, platform strategy, and regulatory standards.
What You’ll Do:
- Editorial Ownership & Final Review - Act as the final editor for patient and practitioner-facing educational content, ensuring it is clear, clinically accurate, well-cited, and stylistically consistent.
- Apply advanced technical editing skills to content across formats—articles, clinical protocols, scripts, and more.
- Uphold standards across both editorial and clinical style guides, ensuring alignment with brand voice, tone, and medical standards.
- Content Standards & Governance - Own and evolve editorial policies, medical review workflows, legal compliance processes, and publishing checklists.
- Create documentation and tools that support consistent quality across internal and freelance contributors.
- Establish scalable protocols for sourcing, reviewing, and distributing written and multimedia content.
- Content Operations Leadership - Lead a cross-functional content production team, including program managers, writers, copy editors, and media producers.
- Maintain and improve workflows, tooling, and documentation to ensure on-time, high-quality content delivery.
- Manage intake, prioritization, and triage of content and education requests from across the business.
- Cross-functional Collaboration - Partner with:
- Product Manager to align on LMS strategy, content prioritization, and user signals.
- UX Designers to contribute to content hierarchy and LMS experience.
- Product Marketing Managers to coordinate content cadence and platform engagement strategy.
- Legal reviewers to ensure all content meets Fullscript’s compliance and quality standards.
- Content Platform Migration - Lead editorial curation and migration of legacy and new content to the new LMS.
- Optimize tagging, taxonomy, and discoverability of content to support a streamlined learner experience.
- People & Vendor Management - Manage direct reports across editorial and content operations.
- Oversee vendor and contractor relationships for medical writing, copyediting, design, and production.
- Administer budgets, contract scope, and resource planning.
What You Bring:
- 6+ years in editorial or content leadership, with experience in technical or medical editing.
- Strong experience in applying editorial standards, managing style guides, and working with legal or regulated content.
- Demonstrated ability to act as final editor and editorial lead on clinical or technical materials.
- Familiarity with clinical terminology, citations, and evidence-informed writing—a background in health or science is a plus.
- Proven success in building and managing high-performing editorial teams and workflows.
- Comfortable collaborating across product, design, and legal teams.
- Proficient in project management and content operations tools (Asana, Airtable, etc.).
- Experience leading content projects on or for learning management systems or educational platforms is an asset.
What We Offer:
- Flexible PTO & competitive pay—rest fuels performance.
- RRSP match & stock options—invest in your future.
- Customizable benefits—flexible coverage, paramedical services, and an HSA.
- Fullscript discounts—save on wellness products.
- Continuous learning—training budget + company-wide initiatives.
- Wherever You Work Well—hybrid and remote flexibility.
Why Fullscript?
Great work happens when people are supported, challenged, and inspired. Here, you’ll be part of a team that:
⬦ Values innovation—we push boundaries and always look for better ways.
⬦ Supports growth—through learning, mentorship, and meaningful work.
⬦ Cares about balance—with flexible work options and time off when you need it.
📌 Apply now—let’s build the future of healthcare, together.
Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email [email protected] for support.
Before joining the team, all candidates who receive and accept an offer will complete a background check.
We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.
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🚀 MORE INFO: www.fullscript.com | www.rupahealth.com | Follow us on social media @fullscriptHQ
🔥 IN THE NEWS: Fullscript acquires Rupa Health
📺 Let’s make healthcare whole
