Job description
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary/Objective
Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues?
If you’re thinking “Yes, that’s definitely me”, you should definitely apply to our IT Microsoft Systems Engineer role. In this important role, you will provide help desk and administrative support services for a company that spans 9 offices. The ideal candidate should have the right mix of technical support skills, strong organizational skills, customer urgency and passion for deploying the right solutions to solve changing business needs.
This role will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs.
How will you contribute?
- This role will be subject matter expert (SME) for all things Microsoft!
- Has strong domain knowledge and technical skills
- Should be able to prepare & execute project plan
- Works as a guide and independently sets directions for large sized projects of high complexity
- Works on problems of highly complex scope, through expert usage of non-standard concepts & principles requiring expert levels of judgment & interpretation
- Can offer multiple solutions to problems through existing and new methodologies and then exercises judgment to determine most appropriate solution
- Provides suggestions to Sr. Managers / Management on specialized technical issues
- Proficient in handling multiple tasks
- Extensive knowledge on Azure Active Directory, Administration of O365 applications (Teams, SharePoint Online etc.), Microsoft Azure, SCCM, OneDrive.
- Ability to work in co-managed environment of SCCM and Intune, Auto-pilot configuration, Mobile Device management, application management, Azure instances, Strong background in Windows servers, Microsoft license managements, Azure AD and much more
- Demonstrated proficiency in Microsoft Intune/End-Point Management
- Manage multiple key vendor relationships
- Ability to train junior staff members, as needed
- Other duties as assigned
What will you bring?
- Professional Graduate Degree
- 11+ years of Corp IT experience working in a fast pace software and/or cloud environment.
- Proven experience with Windows, Office 365, Skype for Business, SCCM, Exchange.
- Demonstrated experience with troubleshooting various computer-related issues.
- Experience with developing and reporting service desk metrics.
- Excellent attention to detail, driving multiple projects and complex problem-solving capabilities is key
- Superb verbal and written communication skills
- Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment
- Experience in leading team of at least 2 or more junior members is an added advantage
- Strong customer focus
What do we offer?
- We value our people and offer a competitive salary along with company bonus
- Strong maternity and paternity scheme
- A workplace pension scheme
- Take what you need holiday package
- Private medical insurance
- Dental plan
- Group life assurance
- Group income protection
- Employee assistance programme
- A monthly wellness allowance
- Adoption assistance
- Stock options
$132,000 - $165,000 a year
The above salary range represents Smarsh’s good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
Don’t meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don’t perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
