Job description
BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation.
Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.
Overview
We are seeking a strategic, hands-on Delivery Manager to drive execution excellence across our NetSuite consulting engagements within BPM’s Technology Solutions Group. This is a high-impact role for someone with deep NetSuite functional knowledge, strong delivery instincts, and a desire to lead complex projects, mentor team members, and shape delivery standards.
The Delivery Manager will own end-to-end engagement success – overseeing scope, team execution, client communication and satisfaction, and quality assurance. This role will also provide solution architecture and design, support internal delivery team operations, and collaborate across service lines to ensure consistent client outcomes. This is an ideal next step for a project lead or solution architect ready to help scale a growing, high-performing practice.
What you get:
Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.
Key Responsibilities
Project Delivery & Ownership
Lead the planning, execution, and successful delivery of NetSuite implementation, optimization, and support projects
Review and validate project scopes, estimates, and delivery plans for feasibility and margin protection
Act as point of escalation for delivery issues, project risks, and solution design and validation
Oversee project staffing and actively support resource forecasting to ensure alignment between staffing plans and delivery needs
Client Engagement & Relationship
Collaborate directly with clients to understand their immediate and long-term strategic needs
Translate client needs into actionable delivery plans, with a focus on strategic outcomes that solve client requirements
Drive client satisfaction through consistent communication with delivery team and client, proactive management, and an exceptional delivery experience
Support ongoing client relationships by identifying opportunities for optimization and growth through strategic conversations after project delivery
Solution Architecture & Functional Oversight
Gain a deep understanding of client needs and requirements, identify and advise on high-value solutions that meet or exceed client expectations
Contribute to system design, design reviews, and delivery alignment in partnership with project team and client
Provide deep functional expertise and support in NetSuite across key business processes
Maintain awareness of short-term and long-term client needs, adapting solutions and recommendations to get client buy-in, where needed
Team Leadership & Coaching
Assign ownership to team members, coaching on delivery and consulting best practices, to support their ongoing growth and development
Foster a positive, collaborative, accountable team culture with a client-first mindset
Help onboard new team members and set expectations around communication, execution, and quality
Support career development by encouraging stretch assignments and identifying team gaps
Delivery Performance & Risk Management
Drive ownership of delivery KPIs, including project profitability, utilization, project health, and client satisfaction scores
Proactively identify delivery risks, scope changes, or potential client concerns and drive strategies to solve these challenges in real time
Partner with Engagement Managers to ensure all projects are actively monitored and reported to Practice Director
Establish and maintain consistent project delivery processes and quality standards to continue to improve client experience
Practice Support & Operations
Contribute to the continuous improvement of delivery frameworks, tools, and quality standards for the practice
Collaborate with the Practice Director on strategic initiatives to promote practice growth and scalability
Help ensure team accountability to both NetSuite practice and firm-wide BPM processes and standards
Qualifications & Experience
- 6+ years of hands-on experience working with NetSuite as a power user/administrator/consultant, including experience with full-lifecycle implementations and deployment, optimizations, configuration, and solution architecture
- 3+ years of client-facing, advisory ERP consulting experience; with at least 1 year in a leadership role
- Experience managing complex, multi-phase NetSuite projects from discovery through post go-live
- Advanced knowledge and skills with analyzing and designing business process across all functional areas
- Deep functional knowledge of NetSuite required in at least one of: Accounting/Finance, Inventory, Supply Chain Management, Manufacturing, Professional Services, or SaaS
- Excellent leadership and communication (verbal and written) skills
- Excellent interpersonal and client relationship skills, with a proven track record of building trust with clients and internal teams
- Outstanding problem-solving and analytical skills to identify issues, solutions, and proactively resolve difficulties during project delivery
- Highly organized, detail-oriented, and proactive – with the ability to adapt to changing situations calmly and confidently
- Proficiency in Excel, PowerPoint, Word required
- Experience in SmartSheet preferred
- Bachelor’s Degree: Accounting, Finance, Business, Information Systems or other related field preferred
$150,000 - $187,500 a year
The salary range provided is intended for candidates in the San Francisco Bay Area who meet the minimum requirements of the position. Candidates who do not reside in the San Francisco Bay Area, do not meet the minimum requirements, or exceed the requirements are encouraged to apply and a recruiter will provide you with a range specific to your location and qualifications.
Wondering if you should apply?
At BPM we are people who value people. We are progressive and purposeful. We are a firm with flexibility. Our shared entrepreneurial spirit drives us to see and do things differently. And our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger.
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BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Please note - this posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of BPM and will not be acknowledged or returned.
