Job description
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
The Occupational Health Services Specialist I is responsible for overseeing each step in the drug and occupational health screening environment to ensure operations are administered in an accurate and timely manner as part of AssureHire’s pre/post-employment screening process. The OHS Specialist II will serve as a senior subject matter expert for internal stakeholders and largely priority and hyper care clients. Daily functions include resolving routine client queries, monitoring account specific system performance, troubleshooting existing orders and managing escalated concerns. The OHS Specialist II will support clients and internal stakeholders through a variety of communication channels, including online case management, chat, video conference and email correspondence. Under the direct support of the OHS Senior Team Lead, the OHS Specialist II will also attend client discovery calls and assist with ongoing account retention and client education needs as requested.
Responsibilities:
- Confirm and expire drug tests based on vendor confirmation
- Check status on occupational health services completed 48-72 hours prior
- Adhere to and assist in creating and maintaining client specifics
- Contact vendors for additional information on testing requests
- Work with applicants in remote locations to find collection sites in their area, manually registering them for testing when necessary
- Manually registering applicants using the zip code associated with their current address when not registered within 24 hours of an invite being sent
- Compose and send occupational health test registration information to applicants
- Provide timely resolution to inbound OHS operations caseload requests from clients and internal stakeholders
Occupational Health Specialist Role Qualifications:
Must be able to maintain strict confidentiality; highly organized; production and planning skills required; ability to manage time and workload effectively; excellent communication skills, both written and verbal; ability to maintain stability under pressure and be flexible/willing to modify plans and behavior when necessary; ability to be a positive representative of the Company both internally and externally.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
