Job description
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
The Onboarding Compliance Lead - LATAM is responsible for owning and continuously improving the customer onboarding compliance function, ensuring all new clients/customers are vetted and approved in accordance with internal policy, regulatory requirements (e.g., AML/KYC/sanctions), and risk appetite. This role bridges compliance operations and technology to deliver scalable, efficient onboarding while minimizing financial crime, regulatory, and reputational risk.
What will I be doing?
- Lead and oversee the end-to-end compliance onboarding process for new and existing clients/customers in LATAM, including Know Your Customer (KYC), Customer Due Diligence (CDD), enhanced due diligence (EDD), sanctions screening, and risk scoring.
- Develop, maintain, and iterate onboarding policies, procedures, and playbooks either from a global standpoint or country specific to reflect evolving regulatory expectations (e.g., AML, sanctions, PEPs, adverse media) and internal risk frameworks.
- Manage and coach a team of onboarding compliance team members, setting clear performance expectations, delivering feedback, and building domain expertise.
- Collaborate cross-functionally with Operations, Product, Legal, Engineering, and Customer Success teams to align onboarding flows with compliance requirements while minimizing customer friction.
- Design and monitor key compliance metrics and dashboards (e.g., onboarding turnaround time, high-risk escalation rate, remediation timeliness etc).
- Drive automation and tooling improvements in onboarding (e.g., enhancing KYC flows, refining risk models, integrating new data sources, reducing manual review workload).
- Conduct periodic reviews and quality assurance of onboarding decisions, including sampling, audit prep, and identifying systemic issues.
- Serve as subject matter expert for internal stakeholders and external auditors/regulators during reviews, audits, or escalation events.
- Implement and deliver training programs for internal teams on onboarding policy updates, red flags, and process compliance.
- Identify emerging financial crime typologies relevant to onboarding and ensure the program adapts proactively.
- Manage escalations on complex or high-risk onboarding cases, making defensible, risk-aligned decisions or coordinating with senior stakeholders when required.
What skills do I need?
- 5+ years of experience in compliance, financial crime prevention, or risk roles with a significant focus on customer onboarding (preferably in fintech, payments, banking, or regulated financial services).
- Deep practical knowledge of AML/KYC/CDD/ECDD frameworks, sanctions screening, PEPs, adverse media, and risk-based onboarding approaches.
- Experience managing or leading small teams, including performance management and operational coaching.
- Familiarity with compliance/onboarding tooling (e.g., global watchlists, screening engines, case management platforms, risk scoring systems).
- Strong analytical skills, with experience using data to drive decisions, identify trends, and optimize processes.
- Excellent stakeholder management—ability to influence product/engineering/operations while maintaining compliance integrity.
- Comfortable operating in fast-paced, ambiguous environments and balancing speed vs. risk.
- Certification such as CAMS (Certified Anti-Money Laundering Specialist), CRCM (Certified Regulatory Compliance Manager), or equivalent is a nice-to-have.
- Experience scaling onboarding programs across multiple jurisdictions or in a high-growth startup environment.
- Knowledge of emerging identity verification technologies, digital onboarding flows, and fraud prevention techniques is a plus.
- English is a must.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
