Job description
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
As our LATAM Business Operations Manager, you will be responsible for driving operational excellence across the LATAM region by following up on key challenges, projects, and process improvements. This role will ensure timely execution, cross-functional alignment, and continuous improvement in payins, payouts, partnerships, compliance, and regulatory initiatives. A core responsibility will be to develop and strengthen regional partnerships that support dLocal’s operational and strategic objectives. The position will report to the VP of Operations LATAM and work closely with local operations teams, product, compliance, and commercial stakeholders.
What will I be doing?
- Track and follow up on all operational challenges, concerns, and projects, ensuring timely resolution and escalation as needed.
- Coordinate with country teams to monitor progress on local initiatives, including payment integrations, redundancy projects, and regulatory changes.
- Support the implementation and monitoring of SLAs (Service Level Agreements) for both payins and payouts, collaborating with product and customer service teams to drive improvements.
- Develop, manage, and expand regional partnerships with banks, acquirers, processors, and other key stakeholders to enhance dLocal’s operational capabilities and market reach.
- Identify and pursue new partnership opportunities that align with dLocal’s strategic goals, including evaluating potential partners, negotiating agreements, and overseeing onboarding processes.
- Prepare regular status updates and dashboards for leadership, highlighting risks, blockers, and key accomplishments.
- Assist in onboarding and knowledge transfer for new team members and open positions across the region.
- Identify process gaps and propose solutions to improve efficiency, cost, and customer experience.
- Facilitate cross-team communication to ensure commercial, product, and operations teams are aligned on priorities and deliverables.
What skills do I need?
- 6+ years of experience in operations, project management, or the payments/fintech industry.
- Experience working in a regional or multi-country context in LATAM.
- Fluency in English and Spanish required; Portuguese is a plus.
- Strong organizational and follow-up skills, with proven ability to manage multiple projects simultaneously.
- Excellent communication and stakeholder management skills.
- Demonstrated experience in developing and managing partnerships, ideally in a regional or multi-country context.
- Analytical mindset with attention to detail and a proactive approach to problem-solving.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
