Job description
⚡ WHO WE ARE:
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
Values 😍: At D-EDGE we are driven by these 4 key values
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND
Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!
D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
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💻 YOUR SCOPE:
Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.
After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.
🎯 WHAT YOU’LL BE DOING:
- Set-up products included in the contract for the hotel
- Ensure processes are followed for smooth activation/ implementation
- Follow the onboarding journey
- Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration
- Record and update all activation/ implementation tasks and status into Salesforce CRM
- Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation
- Keep up with D-EDGE products and features evolutions
- Manage online or on-site training
- Understand and analyse the customer’s need
⭐WHAT YOU’VE GOT:
The job has been tailored for you if: 🦄
You are proactive and can work independently
You are flexible, and have strong analytical skills and an eye for detail
Problem-solving
Teamwork
Project Management skills
Outstanding communication and writing skills.
Experience with b2b technology company or hotels
Knowledge of the Hospitality, GDS or OTA
Google Suite
You are native (or fluent) in German and fluent in English
The icing on the cake: 🍰
Training, and teaching experience is a plus
💜 WHY YOU’LL LOVE US:
- D-Edge is Remote Friendly: 2 days in the office / week
- Meal vouchers
- Health insurance
- Accor Employee Card: Discount on hotel bookings
- 12 days per year to get involved in NGO projects
- Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.
🤝 RECRUITMENT PROCESS:
1. Telephone interview with Talent Acquisition Team
Let’s get to know each other (~30 or 45 minutes)
2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE
An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)
3. Last interview with Eliana Gazzetta, Global Head of Onboarding
Culture fit (~40 minutes)
… and welcome to D-EDGE :)!
Please be aware that we will be asking for work references.
D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.
