D-EDGE Hospitality Solutions

Founded in 2019, we provide cloud-based e-commerce solutions to over 17,000 hotels in more than 150 countries. We are a SaaS company operating in the hospitality industry and a subsidiary of Accor. Our integrated suite of solutions covers all stages of hotel distribution, including a Central Reservation System (CRS), Guest Management, Data Intelligence, a Connectivity Hub, Digital Media services, and Website Creation. Our products include a Channel Manager, Booking Engine, and specialized services for hotel website creation and digital marketing like Metasearch advertising. Over 20,000 users use our Channel Manager. Our Booking Engine helps hotels increase direct bookings and manage their online distribution with an easy-to-use experience. Our web designers build conversion-optimized websites specifically for hotels. For digital marketing, we connect hotel website rates to major Metasearch platforms. We invest over 27.5 million Euros annually in research and development. Our clients include Accor, AppartCity, Paris Inn Group, Centara Hotels and Resorts, and Raffles Hotels & Resorts.

Our mission is to transform hotel technology. We believe technology should adapt to hoteliers’ needs, not the other way around. We design our tools to be powerful, easy to use, and intuitive, helping hoteliers facing labor shortages by reducing learning curves. Our platform is open, allowing seamless connection with other solutions in the hotel value chain. Our Central Reservation System (CRS) is guest-centric, keeping a single guest profile at the heart of a hotel’s technology. We are guided by three core values: Ease of use, where user experience (UX) is central to our solutions; Innovation and reliability, where innovation should simplify user life and our products must be reliable, focusing on enhancing business efficiency through our solutions; and a People-centric approach, where we emphasize localization and proximity, with support teams in numerous countries speaking multiple languages to understand our diverse customer base’s unique needs.

Our team of 450 experts across 25+ countries provides localized support, services, and tools. We also work with over 550 global partners. Our support team operates in more than 22 countries, speaks 20 languages, and is available at least five days a week for 10 hours a day. Our support staff, called “Hotel Angels,” are seasoned hospitality professionals trained to understand urgent hotel business inquiries. We also provide dedicated Account Managers. They are experts in our solutions and act as business partners to clients, offering industry best practices, performance analysis, and personalized advice. The management team includes: Pierre-Charles Grob (Chief Executive Officer), Michel Dejoux (Chief Technology Officer), Thomas Hiley (Chief Product Officer), Isabelle Falque (Chief Marketing & Communication Officer), Stephen Jacquier (Chief Financial Officer), Jean Dominique Brivet (Chief Digital Agency Officer), Damini Lykidi-Diehl (Chief Commercial Officer AMEA), Aurélie Topor (Managing Director APAC), and Séraphine Cabassu (General Secretary).