Job description
Join us in advancing safer, consistent, quality healthcare for all.
We’re super excited about the work we do and the community we’ve built and think you might be, too.
Why? Well, there’s a lot to be proud of! Q-Centrix is a leading healthcare information solutions provider. Our oncology program is the market leader in clinical data management, powered by a tight-knit team of data geniuses, problem solvers, tech enthusiasts, and brilliant quality experts. Our collaborative crew ofnearly 300oncology data experts leverages their unique expertise and insight2oncology®, part of our comprehensive clinical data management platform, to helpthe nation’s top hospitals and healthcare systemsunlock the value and purpose of clinical data to advance cancer outcomes and care across the country. With a proud history of making a positive impact, we’ve touched the lives of more than460,000 cancer patients since our inception. But that’s not all—in 2023 alone, we’re projected to extend our reach to another 330,000 patient stories.
Job Description:Under the direction of a Manager or Senior Manager, the Clinical Services Lead is an integral part of the account team, ensuring partner satisfaction through on-going communication and management of partner projects. The Clinical Services Lead ensures partner deliverables are met during new implementations and projects, monitoring and prioritizing case workflow, and handing first tier customer service issues.
Roles and Responsibilities:
- Monitor team productivity for abstracting, case finding, and follow-up to meet team targets.
- Conduct weekly team reviews of the dashboard to identify performance issues and share findings with Senior Manager/Manager.
- Understand partner expectations and maintain high partner satisfaction through regular communication.
- Take ownership of partner deliverables, including accurate and timely submissions and case completion.
- Monitor compliance for CoC accreditation.
- Champion QC technology for internal workflow improvement.
- Act as the primary owner for new implementations and projects.
- Perform other quality-related tasks as assigned.
- Handle less than 5% abstraction tasks, as needed.
Required Skills/Abilities:
- Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations.
- Demonstrates high standards for accuracy and attention to detail.
- Demonstrates technical savvy and strong desire to learn new systems and technology.
- Thrives working independently and takes ownership of projects.
- Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others.
- Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities.
- Adapts to changes in hospital partner timelines, requirements, and project assignments.
- Maintains a high degree of responsibility in keeping PHI secure and confidential .
Education and Experience:
- Must be the proud recipient of a ODS Certification.
- 3+ years direct data abstraction experience in the Cancer Registry.
- 1+ years providing coaching and guidance to teams.
- Exposure to patient medical record systems (EMRs) and clinical databases.
- Intermediate proficiency with MS Office (Microsoft Excel).
Total Rewards:
At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!
The target wage range for this role is $36.00 - $40.00 per hour. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.
In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:
·A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.
·Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
·401(k) retirement plan with a company match.
·Paid professional development hours and other supportive resources.
*Team members who work 30 or more hours each week are considered full-time. This position requires a 40 hour per week commitment.
Commitment to Diversity, Equity, Inclusion and Belonging:
At Q-Centrix, we hire people who love learning, value innovation, and believe in our purpose of safer, consistent, quality health care for all. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
We employ people based on the needs of the business and the job, and their individual professional qualifications. Here’s what does not impact our employment decisions: race, religious creed, religion, color, sex, sexual orientation, pregnancy, parental status, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, health, marital, civil union or domestic partnership status, or any status or characteristic protected by the laws or regulations in locations where we operate. If you are an individual with a qualified disability and you need an accommodation during the interview process, please reach out to your recruiter.
