Job description
At Gurobi Optimization, we’re on a mission!
A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world’s toughest and most impactful business problems. We’re looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.
As an Order Fulfillment Specialist at Gurobi Optimization, you will be vital in ensuring our licensing processes’ smooth and efficient management. Your responsibilities will encompass generating license reports and creating software license keys to enable seamless access to our cutting-edge software. Additionally, you will be a crucial point of contact for technical support, assisting our valued customers in maximizing the benefits of our optimization tools. Collaboration with our Sales Team will also be essential as you work together to meet the needs of our clients and maintain strong relationships. We place a high value on upholding industry regulations and standards, and you will be instrumental in ensuring compliance throughout our operations. As a representative of Gurobi, you will actively drive our global image, embodying our core values internally and in all interactions with external stakeholders. Your dedication and expertise will contribute significantly to our mission of providing world-class optimization solutions to businesses worldwide.
What will you be doing?
- Generate license reports and actively monitor transfers and violations to ensure compliance.
- Utilize CRM tools to generate software license keys efficiently.
- Work in a remote setting, accommodating varying global time zones.
- Address technical support inquiries through online ticketing systems and phone channels.
- Undergo training to gain proficiency in the technical aspects of licensing software.
- Collaborate with highly skilled teams on critical company projects.
What experience and qualifications should you have?
- 2-4 years of experience in system administration, preferably gained through technical support roles.
- Any relevant certifications obtained would be considered a plus, though not mandatory.
- Proficiency in both written and spoken English. Knowledge of additional languages would be an advantage.
What skills and abilities should you have?
- Willingness and ability to undergo training in our specific licensing processes.
- Strong analytical thinking skills to identify problems and devise practical solutions.
- Agile and self-driven, capable of working both independently and collaboratively.
- Comfortable working with international teams across different functions.
- Content with working from a home office in a remote work environment.
- Flexible and willing to travel as required based on the specified travel level.
- Capable of participating in meetings across various global time zones as needed.
- Motivated and ambitious in achieving assigned Objective Key Results (OKRs).
- Committed to upholding our company’s policies and procedures.
- Prepared to renew the passport and obtain any necessary international travel documents as applicable.
What other requirements should you have?
- Experience working with ZenDesk or a similar CRM/ERP system.
- Proficiency in using macOS and Microsoft 365 platforms.
- Comfortable and willing to learn and utilize Salesforce.
- Familiarity with cloud computing platforms would be a bonus.
Your Alignment with our Gurobi Core Values:
- Customer Focus: Verbal & written communication skills that bring clarity and build trust.
- Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
- Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
- Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
- Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.
Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees. For additional information regarding E-Verify, please visit www.e-verify.gov.
