Job description
Paid Organizing Success Manager
About Scale to Win:
Scale to Win is a fully-remote, progressive, political tech company founded in 2020 by organizing leaders from the Biden/Harris, Bernie 2020, Warren 2020, Bernie 2016, and Hillary for America Presidential campaigns. Our product offerings include Scale to Win Text, our “all-in-one” shortcode and longcode texting tool, and the Scale to Win Dialer, a predictive calling tool. Scale to Win also offers turnkey “We Text” services, where our team builds text campaigns, sends messages, collects data, and ensures compliance on behalf of clients.
We work with more than 3,000 Democratic and progressive campaigns and organizations driving change. Current and past clients include the Biden-Harris campaign, the Democratic National Committee, the Working Families Party, the AFL-CIO, UFCW, MoveOn, and For Our Future.
Scale to Win is hiring a Paid Organizing Success Manager to build and send campaigns for our VIP clients and provide one-on-one phone number registration support.
About the role:
As a Paid Organizing Success Manager, you’ll be at the heart of our customer-centric approach, where meticulous attention to detail meets strategic client partnership. This role combines cutting-edge technology with organizing expertise to drive successful outreach campaigns for our most important clients who make a real difference in our democracy.
Success in this role stems from your commitment to excellence in client service, demonstrated through your precise execution of technical tasks, proactive problem-solving abilities, and dedication to delivering personalized support. Working in our supportive remote environment, you’ll build deep product expertise while ensuring our clients achieve their mission-critical goals through efficient, tailored solutions.
Essential Duties:
Campaign Management
- Lead texting campaigns from preparation through execution and tracking
- Build and nurture strong client relationships through proactive communication and support
- Conduct regular check-ins to understand client needs and goals
- Manage client data with strict attention to security and hygiene protocols
- Foster long-term partnerships through consistent, high-quality service delivery
Technical Expertise
- Master STW’s suite of tools: texting, dialer, and internal platforms
- Handle phone number registrations and compliance across all messaging channels (10DLC, shortcode, toll-free)
- Maintain accurate records in CRM systems and manage technical setups with vendors
- Demonstrate exceptional ability to navigate and switch between multiple software platforms seamlessly within complex workflows
- Exhibit advanced technical fluency across various digital tools and systems, with strong troubleshooting capabilities
Strategic Support & Innovation
- Collaborate with the Paid Organizing Director to enhance service delivery
- Provide product feedback based on client experiences and industry trends
- Stay current with industry developments to deliver expert guidance
- Contribute to process improvements and strategic initiatives
Reports to Paid Organizing Director
Note, position is fully remote, though this position requires PT hours with a work schedule of 9:30-5:30pm PT.
About You:
You’re an experienced organizer who knows your way around distributed texting and calling tools. While we don’t necessarily expect successful applicants to have all of the below experiences, you likely have had relevant experience with a number of the bullets below:
- Client Partnership Excellence - Strong relationship-building skills with proven ability to provide personalized support and maintain consistent communication
- Technical Mastery - Advanced fluency in multiple digital platforms, CRM systems, and organizing tools, with strong troubleshooting capabilities
- Detail-Oriented - Exceptional attention to detail in managing complex systems, data security, and client communications
- Strategic Problem-Solver - Ability to analyze workflows, optimize processes, and contribute to strategic improvements while handling complex situations
- Campaign Experience - Understanding of organizing tools and field experience, with flexibility to work during peak election periods
- Industry Experience - Familiarity with phone number registration processes (10dlc, toll-free and short code) and willingness to keep up with rapidly changing industry trends
- Progressive Values - Commitment to advancing Democratic and progressive causes
- High bias towards keeping your commitments, always ensuring follow-through.
- Flexibility; position may evolve, and your responsibilities may shift over time.
- Comfort working in fast-paced environments and ability to navigate complex and nuanced situations.
- A creative problem-solver and self-starter. You’re someone who can disagree without being disagreeable. You’re comfortable coming up with new ideas and have the follow through to make those new ideas happen.
- Ability to organize and prioritize a complex work plan with ever-changing details.
The Offer
- $80K yearly salary (base). As part of our commitment to equity, salaries are non-negotiable: everyone in the same role receives the same salary.
- Ten paid company holidays, two floating holidays, and a week and a half long holiday break at the end of the year.
- Generous paid vacation (up to 24 days a year with time accrued monthly); paid sick leave; paid short-term medical, caregiver, bereavement, and other personal leave.
- 16 weeks of paid parental leave and an additional 4 weeks of part-time, fully-paid flex time. This is available to all new parents of any gender, including adoptive parents.
- Fully-paid premium, $0 deductible, top-notch medical insurance, as well as dental and vision insurance, for you and your dependents.
- Remote working with flexible working conditions, a stipend to support your home office setup, and access to a company computer.
- Every employee is invited to donate 25,000 free texts to a non-profit of their choice each year.
The position will be open until filled and applications will be reviewed on a rolling basis.
How to Apply
To apply for this position, please fill out the application and submit your resume. Be sure to select, “Paid Organizing Success Manager” from the position dropdown.
Interview Process + Timeline
- Submit resume and application
- Initial phone interview (recruiting firm)
- Complete a short skills assessment
- 2nd interview (hiring manager + CX lead + Managing Partner)
- 3rd interview (CX department peers)
- Reference checks
The position will be open until filled, and applications will be reviewed on a rolling basis.
Applicants must be currently authorized to work in the United States on a full-time basis. At this time, we’re unable to sponsor or take over sponsorship of employment visas.
In keeping with our beliefs and goals, no applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Scale to Win also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold. Whether blatant or hidden, barriers to success have no place at Scale to Win.
