Partner Success Manager

Job description

About the Partner Success Manager at Headspace:

The Partner Success Manager sits on the Client Success Partnerships team, the central engine for driving value and growth within our established B2B channel partner ecosystem. Our team is responsible for the end-to-end success of partners and their derived clients, managing a portfolio that exceeds $9 million in revenue and achieving a strong 105% Annual Revenue Retention rate last year.

As we implement a new strategic partner tiering framework, this is an incredibly exciting time to join. This role offers a unique and deliberate career development path. You will begin by mastering our core business, managing a portfolio of direct clients to build a deep understanding of our members and value proposition. You will then evolve into a trusted day-to-day partner contact, leveraging that expertise to support and grow a portfolio of our reseller and aggregator partners ensuring their success through proactive engagement and operational support. This is a rare opportunity to build a comprehensive skill set in both client and partner success at a mission-driven company.

What you will do:

This role is designed to evolve, offering a unique opportunity to build a deep foundation in our client success motion before expanding into strategic partner management. Your responsibilities will grow with you.

Core Client Success Motion

• Initially, you will own a portfolio of our SMB and small Mid-Market clients, delivering our high-quality service model and managing the end-to-end client lifecycle.
• You will be a key contributor to successful client roll-outs, partnering closely with our Implementation Managers to guide clients through the implementation process and ensure a seamless launch experience.
• You will manage the client relationship, provide insightful reporting on value, and successfully execute client renewals.

Thoughtful Partner Advisor

• As you get up to speed on the client-facing responsibilities, you will begin managing relationships with a portfolio of our  reseller and aggregator partners, serving as their primary day-to-day contact.
• You will leverage your client expertise to support partners with their day-to-day needs, providing materials and answering questions to help them represent Headspace effectively.
• You will assist senior team members by supporting execution of partner plans, helping to track performance and flagging opportunities for additional engagement.
• You will share partner feedback with internal teams to support improvements to our product and service experience.

What you will bring:

Required Skills:

• 3+ years of experience in a client-facing role such as Customer Success, Partner Success, Relationship Management, or Account Management.
• Direct experience managing a book of business, including responsibility for client renewals, retention, or identifying expansion opportunities.
• A strong desire to learn, adapt, and grow, with an enthusiasm for mastering new skills and growing into a role that supports partner engagement and relationship coordination.
• Excellent project management and organizational skills, with a proven ability to manage multiple projects and relationships simultaneously.
• Strong presentation and communication skills, with the ability to confidently lead client meetings and translate data into a compelling story about value and performance.
• An empathetic, positive attitude and a desire to act as a trusted advisor for both clients and, eventually, partners.
• Experience acting as a liaison between external clients or stakeholders and internal teams, with an ability to coordinate and drive outcomes collaboratively.

Preferred Skills:

• Experience in the employee benefits, healthcare, or digital health industry is preferred.

Location:

We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF) and Los Angeles (LA). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF and LA areas, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $75,000-$90,000 + equity + benefits.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.

Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program .

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company’s benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice