Job description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused.
You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role
The Payment Operations Supervisor plays a critical role in ensuring the smooth, efficient, and compliant execution of all payment operations. This role serves as a subject matter expert in payment processes, internal controls, and operational efficiency, while also acting as the deputy to the Payment Operations Manager during their absence.
As our Payment Operations Supervisor, your key responsibilities include:
- Ensure tasks are distributed equitably and that quarterly goals are on track to be achieved, assisting with necessary changes and organizing training if further development is needed.
- Conduct weekly 1:1 meetings with team leaders and coordinators to provide feedback, offer coaching, and monitor individual performance, ensuring that development plans are actively progressing.
- Monitor team performance to ensure alignment with company standards, offering coaching and development opportunities to enhance skills and effectiveness.
- Identify operational inefficiencies and propose initiatives to improve processes, reduce errors, and enhance team productivity. Revise existing procedures and create new ones, ensuring clear documentation, manuals, and testing before go-live.
- Foster a collaborative and high-performing team environment, motivating team members to meet operational goals while supporting their professional development.
- Step in for the Payment Operations Manager during their absence, maintaining operational continuity, making decisions on behalf of the team, and acting as the primary point of contact for escalated issues.
- Develop and implement strategies to engage the team, ensuring high morale and productivity across all members.
- Ensure that team members are adequately trained on new payment systems, processes, and regulations.
- Track and report on team performance, identifying areas for improvement, and implementing corrective actions as needed.
- Ensure compliance with company policies, procedures, and relevant regulations within the team’s operations.
- Support the Payment Operations Manager in identifying and implementing process improvements to streamline operations and increase efficiency.
- Collaborate with cross-functional teams, including Compliance, Finance, IT, and Customer Support, to ensure smooth workflows and resolve operational challenges.
- Manage team resources effectively to ensure adequate coverage during peak periods, bank holidays, and time-off requests.
- Provide guidance and training to team leaders and coordinators as necessary, ensuring continuous development.
- Revamp and update old procedures to ensure alignment with industry regulations and company policies.
- Attend meetings related to automation, new systems, and process improvements, providing insights and details to help enhance operational effectiveness.
About you
- Fluency in English is a must. Any other language is advantageous.
- Weekly/Monthly shift rotation may be applied according to department needs.
- Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential.
- 5+ years of experience in the Forex industry with Payment Service Providers (PSPs) and payment operations and processes.
- Proven experience in leading teams globally, including overseeing day-to-day operations and fostering team development.
- Experience in managing projects, ensuring timely delivery, setting objectives, and coordinating resources effectively.
- Expertise in developing and implementing operational procedures, ensuring they align with company goals and industry standards.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- 10 days of Company paid sick leave annually
- 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don’t wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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