People Experience Director

Job description

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

Job Description

The People Experience(PX) Director for Int’l Markets is the core driver of the PX operating model in our core countries (Poland, Germany, Spain, Brazil, Mexico, Colombia, Italy, Turkiye, as well as our Enterprise Business Unit TuoTempo). The role guarantees disciplined, relentless execution of the priorities, drives the international teams to focus on what matters the most and provides core support to the markets by leading the PX Heads of each market and partnering with the COO and Country Managers on PX matters. The role is a core enabler of the PX strategy as it covers the vast majority of the DPralians (2,200+ FTE) and is a member of the PX Leadership team.

You will create value by:

• Driving global PX operating model, which entail a high level execution in each market of the core BAU activities in each of them. Value creation by delivering on KPIs as per targets, and supporting each market to do so.

• Participating in core PX global projects and initiatives coming from the specialist areas, being the voice of the Markets on projects and PX Leadership team. Value creation by working on the initiatives to fruition and making sure core design of solutions consider local markets’ needs.

• Running the country PX business reviews with the Country Heads and local PX Heads and the full Go to Market PX review with the dCPO and COO. Value will be created by providing clear visibility, identifying gaps and executing on a strategy to cover those and meet the targets in each market.

• Doing talent management at an international level, mediating and facilitating talent mobility between global and local and also between different locations. Value will be created by fostering the right moves that goes in the benefit of DP as a whole, optimizing for the best result.

• Assessing the bench strength of the leadership teams internationally and, together with the COO, driving changes needed particularly at country leadership team level, through either mobility, development, or replacement. Actively participates in the selection process of country leadership team members and advises country manager and COO. Value will be created by increasing talent density on the country leadership team levels.

• Building the bridge between local and global PX, ensuring global PX teams prioritizes local demands based on criticality. Value will be created by having global teams considering local priorities.

• Driving efficiency in the local PX teams. Monitoring productivity as per defined standards, and executing on efficiency gains derived from improvements of processes, technology and other gains. Value will be created by having more efficiency in local PX teams.

• Coaching and developing the PX local leaders, by providing them continuous feedback and support and helping them solve local situations. Value will be created by developing a strong international PX leadership.

• Occasionally deep diving on particular local requests on behalf of the dCPO and COO.

Qualifications

You will display the following skills:

• You are restless in execution & follow up. You miss no deadlines and follow-up as required. You are not easy to bend on commitments in time, quality or actual delivery and hold people accountable.

• You are very skilled at building relationships, and maintaining them even through difficult conversations and conflicting interests. You know how to work with business leaders, steer them in the right direction and occasionally, talk sense to them.

• You are able to lead by influence and expertise, leveraging your experience to support local Heads of PX.

• You are culturally savvy, and know how to navigate a global x local organization. You understand the complexities of ways of working of different cultures, countries and are able to converge them by being empathetic and finding common ground.

• You are a champion of diversity and inclusion, but also understand it means different things in different geographies. You adapt Docplanners’ philosophy in a way it is applicable locally and yet relevant to matters we decide to stand for.

• You are numbers and data oriented. You connect business needs & goals to relevant numbers and understand the importance of measuring things, although not forced to it in every occasion understanding the balance of softer aspects.

Additional Information

You will be measured by the following KPIs/qualitative metrics:

• Overall progress to all PX OITs and KPIs (at go to market level), but particularly those connected to the ongoing operating model: resolution time for underperformers, engagement for high performers, attrition of high performers and hiring x budget

• Feedback from business and PX leaders

• Completion, timeliness and accuracy of global processes driven by other functions and other PX teams

What will you get in return?

Let’s talk money

• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings;
• Share options plan after 6 months of working with us

True flexibility and work-life balance

• Remote first in one of our legal entities or hybrid work model in one of our office locations;
• Flexible working hours;
• Paid time off according to your location of work;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Health insurance according to your location of work:
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.