Job description
Are you ready to lead a people-first revolution on a global stage?
Join us in shaping the future of work—where purpose, culture, and innovation converge.
We’re looking for an exceptional Head of People Experience to drive a world-class people strategy across our global footprint—all from our vibrant Cape Town hub. You’ll lead a dynamic, international team with one mission: to create unforgettable employee experiences that attract, inspire, and retain top talent around the world.
Key responsibilities:
- Strategic Planning: Develop and implement a People Experience strategy aligned with business objectives.
- Policy Leadership: Create and review policies in consultation with stakeholders to support business and cultural goals.
- Team Development: Lead, inspire and develop a global People Experience team of 10–15 direct reports (30+ indirectly).
- Compliance & Risk: Ensure adherence to international regulations, legislation, and best practice standards.
- Data-Driven Decision-Making: Use HR analytics and insights to drive strategic recommendations and operational improvements.
- Organisational Culture: Foster a high-performance culture that reflects our values of being Member Focused, Trustworthy, and Pioneering.
- Employee Relations: Guide complex grievance and disciplinary matters with professionalism and integrity.
- Reward & Payroll Oversight: Maintain competitive total reward strategies, ensure accurate payroll processing, and promote fairness in pay structures.
- Performance Management: Champion transparent KPIs, effective appraisals, and support leadership in managing team performance.
- Facilities & Office Culture: Ensure offices reflect our culture while maintaining cost-effective and compliant facilities.
- Leadership & Engagement: Drive initiatives that enhance morale, inclusion, and employee satisfaction across global teams.
Education/Experience:
- Formal qualification in Human Resources or a related field is mandatory.
- Minimum of 5 years in a senior HR leadership role, ideally within a global or multi-regional environment.
- Proven experience in developing and implementing strategic HR initiatives, including employee relations and payroll oversight.
- Strong understanding of employment law, HR compliance, and best practices across multiple jurisdictions.
- International HR exposure is highly desirable; additional certifications in Labour Law, Coaching, or D&I are a plus
Knowledge, Skills & Abilities:
- Confident and persuasive with excellent verbal and written communication skills for effective interaction with all levels of stakeholders. Professional English language skills with at least C2 proficiency based on the Common European Framework of Reference for Languages (CEFR) proficiency required.
- Strong leadership capability with the ability to inspire, guide, and develop high-performing global teams.
- Outstanding interpersonal and stakeholder management skills, with the ability to influence senior leaders and cross-functional teams.
- Exceptional strategic thinking and commercial acumen—you understand the big picture and translate business needs into effective people strategies.
- Proven success in performance management design, including clear KPI setting, feedback cycles, and improvement frameworks.
- Excellent communication and presentation skills, both written and verbal, across diverse audiences and cultures.
- High level of emotional intelligence, cultural sensitivity, and a passion for building inclusive and engaging work environments.
- Deep knowledge of change management, organisational development, and cultural transformation.
- Exceptional organisational and time management skills—detail-oriented, deadline-driven, and results-focused.
- A confident decision-maker with the ability to exercise sound judgment in sensitive and high-stakes situations.
- A role model for the company’s values: Member Focused, Trustworthy, and Pioneering.
- High integrity, professional discretion, and the ability to handle confidential information with care.
- Flexibility: This position is a 40-hour work week; Monday to Friday with usual normal office hours ; however, due to its operational requirement occasional outside of normal working hours may occur due to our global business nature.
Guidelines for Hybrid/Home Office :
- Located in South Africa
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Net-worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we do
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
