Job description
About Envato
Everything we do is to empower creative professionals to thrive, with unlimited access to high-quality assets, tools, tutorials and more. Essentially, we exist to empower creatives to thrive.
We proudly support the lives of creative professionals all over the world, from web developers and graphic designers, to marketers, videographers, photographers and more. We’ve built a community where anyone can get their creative projects done, and where creators bring their ideas to life and in the process, earn a living doing what they love.
We’re a global values led company, blending purpose and profit, and a passionate B Corp we are committed to making a positive impact on the communities we engage in. We have long embraced flexible ways of working, and we’re proud of how we keep our global team connected. Our roles can be based across Australia, New Zealand and Mexico.
You can read more about us on our company blog, including news of our acquisition by Shutterstock Inc in 2024.
Purpose
The People Ops Coordinator is responsible for the People Operations administrative tasks. The role is an initial point of contact for the People Team, responding to, solving and/or escalating incoming requests. It has primary responsibility for the administration of the end to end employee life cycle, including preparation of letters, onboarding and offboarding activities, probation administration, maintenance of employee records and People systems administration. The role works closely with the broader People Team to support a range of ad hoc people related activities and projects.
Key Duties & Responsibilities
Freshservice Management
● Coordination of the global people team Freshservice account, ensuring efficient and effective response times being met
● Administer the HelloPeople inbox, triaging inquiries to the appropriate team members
● Respond to queries related to MX People operations, ensuring timely and accurate support and responses
● Actioning letters, providing advice on polices and updating employee details in BambooHR and other updates as required to close queries.
Global Support
● Collaborate globally across AU, NZ and MX people practices, aligning on processes, policies and expectations and ensure employee responses times are met globally
● Administration of employee movements and changes; tracking employee lifecycle changes including new starters / onboarding, offboarding, probation, secondments, WFA, service anniversaries, fixed term contracts, and preparation of letters, such as contract variation letters and employment verifications and updating relevant stakeholders and systems
● Contractor administration; including tracking end dates and preparation of work orders renewals
● Maintain and manage up to date HR records, ensuring accuracy and confidentiality.
● Liaise with payroll to ensure all relevant paperwork is provided in a timely manner.
● Provide administration support in people systems; including but not limited to BambooHR, FreshService, Enboarder, Lever, Learning systems, 15:FIVE.
MX People Operations
● Administer the end to end onboarding experience and process of all new employees (contract signing, new employee file assembly, welcome kit assembly and safeguarding of employee file).
● Administer the end to end administrative offboarding process of all departing employees.
● Work alongside the IT Ops and Finance team to create an awesome experience for everyone joining and leaving Envato.
● Printing, scanning + filing of MX employment documents
Reporting and Auditing
● Weekly milestones, including new hires, departures, anniversaries and promotions for newsletter.
● Monthly updates into our HR Dashboard via Tableau.
● Assist in the preparation of periodic HR reports and documentation for auditing purposes.
● Workbeat vs Bamboo audit: Salaries
Required Technical Skills/Experience
● Highly organised with strong administrative and problem solving skills.
● Excellent interpersonal and communication skills, both written and verbal in both Spanish and English.
● Superior attention to detail.
● Able to manage competing priorities and comfortable completing repetitive tasks.
● Able to exercise discretion in dealing with sensitive information, a high level of confidentiality.
● Tech savvy and comfortable learning new systems and working in a very reactive environment.
● Professionally empathetic and creative approach.
● Initiative, drive and a proactive approach.
● Attitude & values which align with our organisational values.
● A flexible and growth mindset with an ability to context switch.
● Basic knowledge of labour legislation in MX
● Previous experience as a HR Administrator within a fast paced environment is desirable.
● Previous experience using HR systems such as BambooHR is desirable.
#Guadalajara
Life at Envato
• Flexible Working - Remote-first with flexibility for you to manage work and life as you need.
•Work from Anywhere - Apply to work in another location for up to 3 months per calendar year.
•Conoce Mexico - A unique travel benefit for you to explore and visit new places across Mexico.
•Connection Budget - An annual budget to connect with the team IRL where and when possible.
•Learning Budget - Study leave and an annual budget for you to put towards your learning and development.
•Home Office Allowance - A contribution towards your set-up and a monthly allowance to support work from home costs.
•Wellbeing - Access to a holistic assistance program that provides support in many areas of life and health.
•Volunteer Leave - 2 days per calendar year to volunteer and give back to the community.
•Parental Leave - 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.
•Christmas Bonus, Paid Holidays and Holiday Bonus - We offer 30 days paid in December, you will have 12 days vacation in the first year, and you will earn 100% of holiday bonus.
•Grocery tickets - We offer you a monthly amount of 5% (subject to the legal cap) in food vouchers, which can be used in markets, pharmacies and more.
• 5% Saving Funds (fondo de ahorro).
• Private Health Insurance (SGMM).
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Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you’re keen to apply and need reasonable adjustments please let us know.
We appreciate the time you’ve taken to apply to Envato and we’re committed to responding to every applicant.
