Job description
About Customer.io
Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
As a People Operations Specialist, you’ll report to our Sr. Manager of HR Data & Systems and play a key role in ensuring a seamless, efficient experience for employees across the company. You’ll manage end-to-end HR lifecycle processes, maintain accurate and insightful people data, and optimize the systems and documentation that keep our operations running smoothly. You’ll also serve as a trusted partner to employees and cross-functional teams alike.
About You
You care about the details, love building clean systems, and want to make a real impact behind the scenes. This role lives at the intersection of process, data, and service. You’ll keep our People systems humming, support employees with clarity and care, and help us scale smarter as we grow.
What You’ll Do
You’ll:
- Own and manage day-to-day People Ops processes—like onboarding, job changes, relocations, offboarding, leaves, and ad hoc payments
- Answer employee questions with empathy and speed across shared inboxes and Slack channels
- Keep our HR systems (like HiBob, ADP, or Workday) accurate and up-to-date with clean, complete data
- Run regular data audits to catch inconsistencies before they become problems
- Support system automations, integrations, and tools—plus help launch new ones
- Build reports and dashboards that help us visualize what’s happening across the org
- Maintain and improve documentation so others can self-serve confidently
- Collaborate with teammates across Recruiting, Payroll, Finance, IT, and more to make sure everything stays aligned
What You Bring
You:
- Sweat the small stuff and triple-check your work—especially when it impacts payroll or compliance
- Know your way around HR tools and Excel (and are open to learning AI tools to work smarter)
- Stay organized and operate with sound judgment, even under pressure
- Ask good questions, crave feedback, and look for ways to grow your skills
- Understand the importance of discretion, especially when handling sensitive employee info
- Communicate clearly and kindly—whether you’re troubleshooting a system issue or helping someone navigate a tricky leave
What You’ll Need
- Hands-on experience managing HR lifecycle processes in an in-house People Ops or HR team
- Proficiency with HRIS systems like HiBob, ADP, or Workday—including supporting integrations with platforms like payroll, PEOs, and IT tools
- Strong attention to detail and organizational skills—you keep data clean and processes tight
- Familiarity with multi-state compliance requirements and a high level of discretion when working with sensitive info
- Comfort working in spreadsheets and building basic reports
- Clear, empathetic communication skills—especially when supporting employees or cross-functional partners
- Experience working in a fast-paced, remote environment where you take ownership and follow through
- Curiosity about AI and automation tools—or hands-on experience using them to streamline repetitive work
Compensation & Benefits
We believe in transparency. Starting salary for this role is $70,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
Initial Video Call (30 minutes) - You’ll meet with Maria, our recruiter, to learn more about the role, share your background, and ask any early questions.
Hiring Manager Interview (45 minutes) - You’ll speak with the manager for this role to dive deeper into your experience and how you approach your work.
Take-Home Assignment (1 week to complete) - We’ll send you a short assignment designed to reflect real aspects of the role. You’ll have up to a week to complete it on your own time.
Final Interview (60 minutes) - You’ll meet with a few members of the team. The structure looks like this:
- 15 minutes for you to walk us through your take-home assignment
- 30 minutes of interview questions
- 10 minutes for your questions
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
