Job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job Description
As a Principal Solutions Engineer, you will contribute important product, technical, and industry expertise to help team efforts to win new business and service existing accounts.
The Principal Solutions Engineer will influence pre-sales strategy and apply Experian Marketing Services (EMS) Identity and Collaboration solutions to best meet client goals. You will become an expert in varying requirements and use cases across our broad portfolio of customers and develop the skills to configure, implement, and support client data flows.
The Principal Solutions Engineer must explain the EMS product positioning to business and technical audiences while maintaining customer relationships. Knowledge of digital and offline marketing, combined with technical and analytical expertise, is necessary to explain details, answer questions, and architect solutions using EMS technology.
In this client-facing role, you will work with the EMS Product Management and Engineering teams to create solutions and enhance EMS products based on customer feedback and market demand. You will report to the Director, Graph Solutions.
You’ll have the opportunity to:
- Be an AdTech solutions consultant and a technical product expert during client meetings to explain EMS solutions and value.
- Create narratives, presentations, and reports to convey EMS value to prospects and clients.
- Organize and provide responses to functional and technical elements of RFIs/RFPs.
- Be the primary technical point of contact for follow-up questions, pilot and integration setup, and to provide documentation.
- Gather technical requirements from clients and work with the EMS Product team to architect solutions.
- Help to identify and communicate relevant information both internally and externally.
- Manage client data ingestion process for pilots and tests.
- Configure client solutions using standard EMS Identity and Collaboration products.
- Collaborate with internal service teams to lead the delivery and support of bundled product offerings.
- Escalate, track, and resolve client implementation issues.
- Access internal systems and tools to fulfill requests for data and analysis.
- Maintain active relationships with main client team members.
- Document and report relevant marketplace insights and client requests to inform future product development.
- Work with Product and Engineering teams to develop custom solutions within the product development framework.
- Be the technical resource to support ongoing business development projects.
Qualifications
Your background:
- 10+ years of experience as a Solutions Engineer or Solutions Consultant.
- Knowledge of digital and offline marketing, data, and underlying technology.
- Analytical, and you can ask critical questions to scope projects, qualify/disqualify opportunities, and gather detailed product requirements.
- Ability to author client narratives, presentations, and reports to convey EMS value.
- Proficient in data analysis and SQL.
- Understand core internet/web technologies and digital marketing/advertising technologies (AdTech).
- Ability to manage multiple client and prospect accounts simultaneously.
Benefits/Perks:
- Great compensation package and bonus plan.
- Core benefits including full medical, dental, vision, and matching 401K.
- Flexible schedule, ability to work remotely, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
Additional Information
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
