Job description
Position Summary
We are seeking a highly experienced Principal Technical Program Manager (TPM) to lead complex, cross-functional initiatives at the intersection of eCommerce platforms and data science applications. This role will drive strategic programs that enhance the scalability, intelligence, and personalization of iHerb’s digital experiences.
The ideal candidate is an expert in agile program delivery, deeply technical, and experienced in collaborating with engineering, product, data science, and business teams. You’ll be a central force ensuring that the company’s most critical technical programs deliver maximum value, on
time and within scope.
Key Responsibilities
- Lead cross-functional programs involving engineering, data science, product, and business stakeholders from concept through execution and delivery.
- Drive program roadmaps for personalization, recommendation engines, search relevance, experimentation platforms, and eCommerce feature rollouts.
- Translate complex technical and business requirements into execution plans, with clear deliverables and milestones.
- Manage program risks, dependencies, and tradeoffs while balancing speed, quality, and business impact.Drive alignment across executive sponsors, technical leaders, and cross-functional contributors.
- Build program artifacts (dashboards, timelines, decision logs, etc.) and manage stakeholder communication at all levels.
- Promote program delivery excellence and agile best practices across teams.
- Serve as a thought partner to engineering and data science leads in scaling systems and models for global performance and reliability.
- Help ensure data privacy, compliance, and ethical standards are upheld in ML/AI initiatives.
Required Qualifications
- 8+ years of technical program management experience in fast-paced, product-centric environments.
- Proven track record leading large-scale software or data science initiatives end to end.
- Strong technical acumen and the ability to engage with engineers and data scientists on architecture, modeling, infrastructure, and APIs.
- Deep experience with agile and hybrid methodologies (Scrum, Kanban, SAFe, etc.).
- Experience in consumer eCommerce, personalization, search, or recommendation systems.
- Exceptional communication, organization, and stakeholder management skills.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Preferred Qualifications
- Experience working with ML Ops pipelines, A/B experimentation, or data platforms
(Snowflake, Databricks, Airflow, etc.).
- Background in data privacy regulations (GDPR, CCPA) and AI governance.
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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (“Agency”) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
