Job description
Job Summary:
The Sr. Global Logistics Specialist will coordinate with logistics carriers to ensure the movements of iHerb’s shipments are delivered timely and efficiently. This position will support the Global Logistics team to manage and grow the carrier portfolio by developing delivery programs primarily in the US and other international countries if assigned. Additionally, Sr. Global Logistics Specialist will support the Global Logistics team through assessment of current processes and present and implement process improvements, and leading assigned projects.
Job Expectations:
Support the Global Logistics Manager to develop faster and better shipping solutions for customers.
Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers
Build relationships with parcel carriers to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
Develop new, progressive, and creative delivery programs/products throughout the assigned markets.
Coach junior team members to develop their system and carrier network knowledge
Set-up new and continually improve existing processes for the assigned lanes and carriers.
Perform research, gather, and analyze data for assigned lanes and projects
Identify and scope new opportunities to improve how we serve customers and business processes
Report any discrepancies of damaged or lost shipments, customs issues, and work with logistics vendors to ensure shipments are properly sent to their correct destinations on time
Monitor freight expenses for assigned lanes and review invoices. Report any changes or billing issues with the department management team and Accounting Department
Research lost shipments, broken items and track items via custom brokers and Logistics carriers
Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments
Be responsible for trouble-shooting customs and any logistics related issues
Perform audits to review logistics processes and cost for the management team when needed
Organize, maintain, and update website content for assigned lanes
Review contracts, focusing on commercial terms, and collaborate with the legal team and other stakeholders to drive the review process.
Provide training to team members
Support tasks and projects when needed
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Experience with US parcel delivery companies such as UPS, Fedex, regional carriers.
Experience in E-commerce: Solid understanding of e-commerce logistics challenges, last-mile delivery, and the customer experience expectations in an online retail environment.
Continuous process improvement
Project management skills
Interpersonal skills
Negotiation skills
Communication skills
Great listening skills to understand business requirements
Problem analysis and problem-solving
Creativity thinking skills
Strong vendor management skills
High degree of accuracy and attention to detail
Take accountability for assigned lanes and project deliverables
Adaptability and flexibility
Initiative
Stress tolerance
Excellent organization skills and ability to effectively multi-task
Equipment Knowledge:
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements:
Generally requires a minimum of two (2) years of related experience, or three (3) years of related experience preferred.
Education Requirements:
Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.
Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Office / Home / Warehouse environment
Ability to work extended hours as required
The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.
Anticipated Pay Scale:
$54,063—$115,850 USD
Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (“Agency”) candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
