Job description
At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven.
We are currently looking to add new talent to our growing team!
About the Role:
Reporting to the Product Delivery Manager, the Product Operations Coordinator supports the Product team by driving organization, communication, and execution across research, releases, process documentation, and internal collaboration. This role helps ensure product initiatives stay on track and that internal teams and clients are informed, prepared, and supported through every stage of delivery. From managing release checklists to facilitating customer interviews and improving workflow clarity, this role plays a key part in helping the product team operate effectively and deliver value to the business.
Qualified Candidates Need:
- 4+ years in product operations, training, project coordination, or related support roles in SaaS or automotive technology
- Experience coordinating customer interviews, gathering feedback, and summarizing insights
- Strong working knowledge of tools like Jira (Software & Product Discovery), Confluence, and other collaboration platforms
- Excellent written communication skills, able to craft clear release notes, training materials, and internal documentation
- Strong analytical skills with proven experience in leveraging data to identify trends, set priorities, and enhance team performance.
- Highly organized with a proactive approach to managing timelines, checklists, and recurring tasks
- Comfortable documenting and improving processes, workflows, and communication touchpoints
- Familiarity with product development concepts and Agile methodology (direct engineering involvement not required)
- Bachelor’s degree or equivalent work experience in Business, Communications, or a related field
- Passion for continuous learning, innovation, and data-driven decision-making.
Essential Job Duties and Responsibilities:
- Facilitate user interviews, surveys, and other market research to strengthen the product feedback loop and support quarterly insight reporting.
- Serve as the Release Owner for designated launches, managing UAT coordination, quality assurance checks, release checklists, communications, and training content.
- Maintain Jira timelines and product roadmaps, ensuring visibility into delivery progress and helping the team stay organized and accountable.
- Lead recurring check-ins with Support and Client Success to surface product feedback, track open issues, and align on upcoming product changes.
- Create and maintain documentation for internal processes, product features, and training materials, identifying workflow inefficiencies and streamlining routine tasks.
- Own and maintain the product development tech stack, including tools for roadmapping, prototyping, documentation, and analytics, to improve team efficiency and experimentation.
- Analyze product data and customer insights to generate actionable recommendations that help Product Managers make informed decisions.
- Collaborate with Support and Sales to close feedback loops, clarify product changes, and improve both internal enablement and the end customer experience.
- Assist with backlog hygiene, intake coordination, and cross-functional alignment to ensure smooth and consistent product delivery execution.
- Support the creation and distribution of customer-facing documentation, such as feature guides, knowledge base articles, and FAQs.
- Track release success by monitoring adoption rates, support ticket trends, and user feedback, contributing to post-release retrospectives.
- Help plan and coordinate internal product team rituals, including retrospectives, quarterly planning, and team workshops.
- Support cross-functional readiness by ensuring go-to-market teams are informed and trained on upcoming product changes.
- Maintain the product team’s Confluence spaces, ensuring content is organized, accessible, and up to date.
- Assist in tracking product OKRs and team goals, helping measure progress and report outcomes to leadership.
- Collaborate on competitive research and industry trend monitoring to support product strategy and positioning.
- Act as a point of contact for internal questions about product processes, release timelines, and customer-facing documentation.
In Return for Your Expertise, You Will Receive:
- Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, and 9 paid holidays.
- Home office setup support for remote employees.
- The chance to work for an organization that puts people first and fosters a culture of teamwork by embracing our 5 core values:
- Success Driven – We strive for excellence with continuous improvement and grit.
- Delivering Results – We deliver a high quality of work, and we don’t confuse effort with results.
- Sense of Urgency – We know our priorities and take decisive action.
- Accountability – We take extreme ownership and deal with the consequences of our actions.
- Positive Attitude – We have a positive mindset, and we enjoy what we do
Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.
Compensation Range: $75,000 - 85,000/yr
