Job description
We’re looking for a highly organized and detail-oriented Jira Specialist to help us clean up and restructure our Jira backlog, while also supporting our product and leadership teams in implementing scalable agile practices. This role starts as a 4 months project but has the potential to grow into a longer-term hybrid role combining elements of Business Analyst, Scrum Assistant, and Product Owner support.
What You’ll Do
Clean & Organize Jira Backlog
- Audit and restructure existing tickets (epics, stories, bugs, tasks) for clarity, consistency, and relevance.
- Merge duplicates, archive outdated items, and ensure all backlog items align with agile best practices.
- Write new tickets and epics based on conversations with the Product Owner and understanding of historical context.
Formalize Jira Usage Standards
- Help define and document standards for Jira ticket creation, formatting, and field usage.
- Collaborate with internal stakeholders to ensure the backlog supports smooth agile workflows.
Scrum & Product Support
- Join scrum meetings as needed to monitor adherence to Jira ticket standards and provide updates.
- Act as a second set of eyes for the Product Owner: tracking updates, spotting issues in ticket quality, and escalating gaps.
- Translate conversations and ideas into actionable user stories or epics.
Documentation & Reporting
- Help maintain high-quality documentation and dashboards within Jira or Confluence.
- Assist in maintaining Jira data integrity for reporting and planning purposes.
What We’re Looking For
- 2–4 years of experience working in Agile environments (Scrum preferred)
- Proven experience writing detailed user stories, epics, and bug tickets
- Solid working knowledge of Jira Software (Cloud) and backlog grooming best practices
- Strong written and spoken English level.
- Ability to work independently, manage priorities, and ask the right questions to move things forward
- Highly organized, analytical, and proactive, you like fixing messy systems and bringing structure.
Nice-to-Haves
Experience supporting Product Owners or participating in PO activities
Business Analyst background or experience in early-stage SaaS/startups
Familiarity with Jira automations and Confluence documentation
Interest in growing into a broader strategic or product-facing role
Work remotely Monday - Friday, 40 hours a week (no weekends)
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it’s REMOTE?!!
One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
