Job description
ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
ChowNow’s Partnerships Team builds relationships with business partners and industry stakeholders to accelerate ChowNow’s mission of helping local restaurants thrive. Our team works with partners to enhance the feature set of our product offerings, drive incremental order volume, or to drive restaurant and diner referrals. ChowNow is doubling down on its partner strategy, and there is a lot of room for new ideas, implementing new programs, processes, tools, and systems to support our ambitious growth plans.
As a Product Partner Manager, you will work with partners in the restaurant technology ecosystem that are integrated into ChowNow via our APIs. You will manage a portfolio of our most strategic product partners to enhance the relationship and surface new opportunities to grow revenue. You will act as a key point of contact for our partners, establish a regular meeting cadence, and implement a best-in-class support model to help our partners succeed. This crucial role drives business planning, executing of programs and initiatives and works cross-functionally to support sales forecasting and planning, partner enablement, marketing, reporting, pipeline management, quarterly business reviews, and product roadmaps.
This high-visibility role will collaborate across many functions (Product, Marketing, Design, Sales Enablement, Restaurant Success, Legal, Finance, Data, and Customer Support) to support our partners and maximize the opportunity. You will build and maintain an excellent feedback loop with stakeholders across the organization, acting as the voice of the partner to our internal teams. You will be available to internal teams to drive understanding of our partnerships and the value they deliver to ChowNow and our clients.
Reports to Head of Partnerships & Corporate Development; No direct reports. This role may require occasional travel as needed.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members’ ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
Within 30 Days You’ll:
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Dig into the product technical details to understand our current offering.
- Shadow a variety of sales calls to understand our sales methodology and how to position ChowNow’s offerings, including overcoming key objections.
- Work closely with Business Development Leadership to define priorities.
- Join calls with existing and potential partners to understand the current landscape, pipeline and positioning.
Within 60 Days You’ll:
- Be introduced to your portfolio of partners and start leading calls with them and handling action items.
- Take ownership over the operational functions, including reporting and billing.
- Meet with internal cross-functional stakeholders to understand current processes and formulate ideas on how to develop improved ones.
- Form an opinion around creating referral or reseller opportunities in your portfolio of partners.
- Prioritize your portfolio by opportunity size, identify the most critical initiatives to tackle with each.
- Develop a playbook for how to best support strategic partners and tier 2 and 3 partners.
Within 90 Days You’ll:
- Hold partners to a high bar; leverage reporting, feedback, product updates and more to deliver quarterly reviews and ensure partners are delivering on their commitments.
- Find ways to expand partnerships into new areas that are mutually beneficial to both parties.
- Start adding newly-launching partners to your portfolio.
- Iterate on existing programs & processes to garner even higher ROI for the partner program at large.
You Should Apply If:
- You have 5+ years spent in product partnerships, business development, strategic partner management, or similar roles at a technology company.
- You understand how APIs work (to a point) and can talk some technical lingo, at least from a high-level. You have an intermediate understanding of technical products and integration practices.
- You’re self-motivated, detail-oriented and have excellent organizational and follow-through skills.
- You have a builder mentality that thrives in a fast paced environment where the processes are not yet built.
- You have a proven track record of meeting and exceeding quarterly goals.
- You have strong interpersonal and cross-collaboration skills with strong problem solving and creative thinking skills.
- You are flexible and adaptable and can help others to envision a new way of doing things.
- Drive to challenge the status quo and find new and better ways to meet and exceed partner expectations and business results.
- Ability to communicate with and present to senior executives in a clear and confident manner.
- Preferably, you have knowledge and experience of working with point of sale systems and in the restaurant technology space.
About Our Benefits:
- Expected Base Salary Range: $121,000 - $157,250 depending on candidate location
- Ongoing training and growth opportunities.
- A “Best Place to Work” winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.
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