Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why This Role Matters:
As a Professional Services Consultant at Vonage, you are a vital part of ensuring customer success and satisfaction. You will be at the forefront of delivering and implementing cutting-edge communication solutions, directly impacting how businesses operate and serve their clients. Acting as both a trusted advisor and a technical expert, you will enable organizations to unlock the full potential of Vonage products by delivering tailored implementations, training, and support. Whether working independently or as part of a larger project team, your contributions drive measurable value and long-term customer engagement.
Your key responsibilities:
- Own and deliver end-to-end project implementations, including planning, configuration, testing, and go-live support.
- Conduct design and discovery sessions with customers to assess needs and provide best-practice guidance tailored to Vonage solutions.
- Build and configure technical solutions, ensuring quality and performance standards are met or exceeded.
- Deliver user training in multiple formats (remote, face-to-face, classroom) for both new and existing customers.
- Provide day-to-day support and governance for partner-led projects, ensuring consistent quality and alignment with Vonage standards.
- Track project progress, manage time and scope, and ensure timely delivery while maintaining high customer satisfaction.
- Collaborate with internal teams and share knowledge across departments to continuously improve service delivery.
What you’ll bring:
Required:
- 1–2 years of hands-on experience with CCaaS platforms and technical implementations.
- Strong understanding of Contact Center operations, preferably in Customer Service or Inside Sales environments.
- 1–2 years of experience in business analysis, with the ability to assess requirements and translate them into actionable solutions.
- Excellent presentation, communication, and interpersonal skills with the ability to engage a diverse audience.
- Strong time management, organizational, and problem-solving abilities in both individual and collaborative settings
Experience we consider a plus:
- Foundation-level accreditation in Project Management (e.g., PRINCE2 Foundation, PMP, or similar).
- Salesforce ADM 201 certification or equivalent Salesforce CRM experience.
How you’ll benefit:
At Vonage, you’ll engage in meaningful work that impacts a wide range of businesses across industries. We offer competitive pay, excellent benefits, and a collaborative, inclusive culture designed to support your success. Enjoy the flexibility of unlimited discretionary time off, tuition reimbursement, and continuous professional development. Whether you prefer to work remotely or from our office, you’ll have the freedom to choose what suits your lifestyle best. You’ll gain exposure to diverse projects and cutting-edge technologies, all while being part of a company that values innovation, ownership, and continuous improvement. #LI-RE1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
