Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
As a member of the IT Networking team, you will be helping design, develop and maintain Corporate networks, technologies and solutions, used by a globally distributed Vonage workforce. An ideal candidate for this role is an individual that has a diverse and deep technical background in Layer 2 and Layer 3 technologies, with an emphasis on virtual private networks. This includes analysis, design, building and testing VPN infrastructure and services, migration of legacy VPN platforms to modern cloud based solutions, maintaining and troubleshooting VPN deployments worldwide, and being the subject matter expert providing technical advice and support. You will be a key contributor in a talented networking team, working in a complex and mission critical environment.
Your key responsibilities:
- Design, deploy, and troubleshoot complex IP WAN/LAN networks, including IP networking, security, authentication, remote access, and network access controls.
- Configure and manage Layer 2 switching technologies (e.g., VLAN tagging, segregation, virtual chassis infrastructure) and Layer 3 routing protocols such as OSPF, BGP, and ISIS.
- Support firewall infrastructure including security zones, clustering, policy enforcement, and VPN implementation—preferably on Juniper SRX platforms.
- Diagnose and resolve network issues across Layers 1-4, including IP, MAC, RF, and some application-level troubleshooting.
- Collaborate cross-functionally with internal teams and provide Tier 2⁄3 technical support, incident triage, and resolution.
- Manage and support client VPN solutions and cloud geolocation access, with preference for experience on Palo Alto and AWS platforms.
- Participate in a 24⁄7 on-call rotation and be available for on-site work and occasional travel to remote sites as required.
What you’ll bring:
- 6–10 years of relevant experience in network engineering and technical support roles.
- Minimum of 6 years hands-on experience with Layer 2 and Layer 3 internetworking.
- At least 3 years of practical experience with Juniper switches, routers, and firewalls.
- Bachelor’s degree in Computer Engineering, Information Technology, or a related field — or equivalent training and certifications.
- Professional certifications such as Juniper (JNCIS, JNCIP) or Cisco (CCNA, CCNP) are highly preferred.
- Experience with Palo Alto VPN solutions and cloud networking (AWS preferred) is a strong plus.
- Strong communication, troubleshooting, and problem-solving skills, especially in multi-variable and high-pressure environments.
How you’ll benefit:
At Vonage, you’ll engage in meaningful work that impacts a wide range of businesses across industries. We offer competitive pay, excellent benefits, and a collaborative, inclusive culture designed to support your success. Enjoy the flexibility of unlimited discretionary time off, tuition reimbursement, and continuous professional development. Whether you prefer to work remotely or from our office, you’ll have the freedom to choose what suits your lifestyle best. You’ll gain exposure to diverse projects and cutting-edge technologies, all while being part of a company that values innovation, ownership, and continuous improvement. #LI-RE1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice here.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
