Job description
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 4-years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.
Jacuzzi Bath Remodel is looking for an experienced Costco Program Manager to oversee and manage our relationship with Costco. This role is pivotal in enhancing our partnership with Costco through strategic program development, implementation, timely issue resolution, accurate reporting and performance assessment. The ideal candidate will possess a blend of project management and relationship building skills, particularly within big-box or wholesale environments.
KEY RESPONSIBILITIES
- Oversee the Costco escalations process- Work closely with cross-functional internal teams including Customer Care, Sales, Operations and supply chain to ensure alignment with Costco’s operational requirements and standards.
- Serve as the main point of contact for Costco’s Leadership teams, ensuring clear communication and coordination.
- Develop and implement monthly reporting structure to internal Leadership on key program metrics.
- Provide initial and ongoing training on Costco program guidelines and requirements to Jacuzzi Bath Remodel team members.
- Manage back-office functions for the Costco program such as; invoicing, vendor management, ERP/CRM data entry
- Identify and address potential risks and challenges related to program implementation, proposing solutions in a timely manner.
- Conduct regular performance reviews and reporting to evaluate program success and areas for improvement.
- Foster strong relationships with Costco executives and team members, ensuring high levels of satisfaction and collaboration.
- Manage a small team of Costco Coordinators; responsible for hiring, coaching, performance management and development.
- Role will be primarily remote but may require travel as needed up to 25%
- Additional duties as assigned.
Compensation based on experience; starting at $65,000+
Bachelor’s degree in Business, Marketing, or a related field.
5+ years of experience in Program Management, preferably within retail or wholesale environments.
Proven track record of successful project management and execution.
Excellent communication and interpersonal skills, capable of building strong working relationships with key stakeholders.
Ability to manage multiple priorities and projects with strong attention to detail.
Strong leadership skills and the ability to manage teams effectively.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint; familiarity with project management tools is a plus.
401(k) with matching program
Paid time off (PTO)
Health insurance
Dental insurance
Vision insurance
Health savings account
Life insurance
