Job description
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara has several Strategic Partner programs that have the potential to drive significant growth for the company. These include Insurance, Resale, Referral, Installation, and Technology Integration Partners.
As Sr. Program Manager, Partner Operations & Experience, you will be responsible for building and managing Samsara’s Partner Portal roadmap and leading operational projects focused on optimizing partner experience.
This is an entrepreneurial role that requires strong cross-functional skills to identify key areas of opportunity, prioritize requirements, and operationalize programs. The role has strong potential for growth along with our partner programs.
This is a remote position open to candidates residing in the US.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer’s value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
Strategic Program Management:
- Act as a subject matter expert in Partner tools & processes, specifically owning Samsara’s Partner Portal and driving the portal’s long-term roadmap.
- Continuously research and keep up-to-speed with partner industry best practices and tools to advise on and inform the partner roadmap.
- Identify & prioritize internal infrastructure improvement projects for ease of doing business with Samsara partners globally.
- Drive quarterly and annual planning cycles related to Partner tools, process and system requirements to unlock increased value and productivity.
- Lead partner requirements within company-wide strategic priority projects.
- Together with Partner, Growth, and GTM Systems leadership, define short, medium & long-term operational goals.
Process & System Improvements:
- Independently lead projects to develop and enhance Partner operations.
- Define and streamline processes for Samsara partners globally.
- Gather system requirements, prioritize across teams, and work to build, test, and launch capabilities.
- Drive partner account management productivity enhancements through tool and process implementation.
- Collaborate with cross-functional teams, including Sales Operations and Customer Success, to integrate Partnerships into other relevant Samsara sales tools and processes.
- Bring tools and insights from greater Sales, Sales Operations, and Customer Success teams to the Partnerships to create comprehensive and collaborative experiences that best serve our partners and customers.
- Collaborate cross-functionally to ensure end-to-end change management is executed, ensuring Partner Account Managers, AEs, and Partners alike are set up for success.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- 6+ years of combined sales operations, program management, or consulting experience.
- Previous hands-on experience building and working on Partner Portal and other channel tools.
- Experience gathering requirements, ideating, developing, testing, and proving value of programs.
- Experience being a thought leader with senior stakeholders, advising on best practices and actioning long-term strategic operational plans.
- Experience working cross-functionally with technical teams to design and build or improve business processes.
- Consistent track record of deploying internal and external facing programs and working with sales teams.
- Stellar analytical, written, and verbal communications skills.
An ideal candidate also has:
- Thorough understanding of how channel and alliances partnerships work.
- Experience working with SFDC Communities / SFDC PRM.
- Ability to translate complex concepts to technical and non-technical audiences.
- Comfort with accountability to multiple internal and external stakeholders, with ability to effectively prioritize between them.
- Sensitivity to sales cycle and ability to handle challenging customer situations.
Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence.
$127,954.75—$215,050 USD
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
