Job description
Overview:
The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.
As a Project Manager on the Client Service team, you will be responsible for managing key client accounts (consulting, corporates, hedge funds, institutional investors, private equity, investment banks, etc.) and overseeing a team of Associates to best match our clients with the right Advisors for their projects. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.
The candidate for this position must be willing to work the night shift between 5 pm to 2 am JST.
What You’ll Do:
- Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
- Work with and manage a team of Associates to execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
- Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening to provide the best Advisor match for each client project
- Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services
- Work with other Project Managers on the team to provide industry guidance for projects and workshops
What You Have:
Bachelor’s degree
Native Level of Japanese and fluency in English
2+ years of experience client or account management experience
Previous project management and/ or people management experience
Experience working in market research, agency, or consulting industries is preferred
Excellent written and verbal communication skills
Effective time management and organizational skills
Demonstrated ability to work both individually and as part of a team
Ability to work in a fast-paced entrepreneurial environment
Ability to work the night shift between 5pm - to 2am JST
What We Have:
- Remote work environment
- Employee medical coverage
- Generous paid annual leave
- Casual and entrepreneurial work environment
ABOUT GUIDEPOINT:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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