Job description
This is an exceptional opportunity for a Protection Relay Application Engineer to join a globally respected leader in electrical testing and measurement solutions. It’s an ideal position for professionals seeking to deepen their technical expertise, contribute to the reliability of critical infrastructure, and represent a trusted brand known for its innovation and excellence in the electrical industry.
Company Profile:
With over 130 years of history, our client is a globally respected leader in the electrical testing and measurement industry. Renowned for their commitment to precision, reliability, and safety, they are a trusted partner for professionals and organizations seeking dependable testing and monitoring solutions.
Serving diverse industries including utilities, manufacturing, renewables, transportation, and heavy industry, their extensive range of products and services covers critical applications such as insulation and ground resistance testing, dielectric testing, advanced transformer diagnostics, DGA, partial discharge analysis, cable fault locating, Smart Grid testing, and more.
Overall purpose and responsibilities of the role:
As a Protection Relay Application Engineer, you will play a key role in supporting the team’s objectives by providing technical expertise on protection relay products to both internal and external stakeholders. You will serve as a subject matter expert, delivering effective solutions to ensure optimal product performance and high levels of customer satisfaction.
A central responsibility of this role is to build and maintain customer trust and confidence in the company’s products by delivering exceptional technical support and service. This position demands not only technical proficiency but also a high level of professionalism in all customer interactions, reflecting the company’s dedication to quality and customer care.
Additionally, the role requires adherence to the company’s core values, upholding the highest standards of ethics and professionalism, and contributing to a culture of excellence across the organization.
Duties and Responsibilities:
Deliver engaging presentations and product demonstrations for all company Power Protection Segment products.
Conduct comprehensive training sessions for end-users on Protection Relay products.
Develop and prepare detailed product specifications, evaluations, and comparisons.
Create informative application notes, guides, and case studies to support product understanding and use.
Perform product validation and site evaluations to ensure optimal performance and customer satisfaction.
Provide valuable technical insights to aid in product improvement and development efforts.
Design and prepare PowerPoint presentations that effectively communicate technical information about Protection Relay products.
Troubleshoot issues as needed to ensure the proper functioning of Protection Relay products.
Assist management in coordinating team activities, supporting development initiatives, and formulating strategic plans.
Conduct risk and safety assessments for on-site demonstrations and training sessions to ensure safe and efficient operations.
Offer optimal value solutions and propose alternative approaches to meet customer needs and requirements.
Suggest innovative techniques, new ideas, and emerging trends to enhance the functionality and performance of Protection Relay products.
Implement strategies aligned with the goals of the EA TSG team to drive success and growth.
Take ownership of projects or tasks assigned by management, ensuring timely and effective execution.
Collaborate effectively with team members to achieve collective goals and improve overall team performance
Bachelor’s degree in electrical engineering
At least minimum of 5 years related experience and exposure in Protection Relay.
Knowledgeable on safety rules and regulation when it comes to substation testing
Experience on Substation or Protection Relay (Required)
Knowledgeable on different standards for Protection Relay Testing
Knows the basic electrical tests for Protection Relay
Knowledgeable on advance Protection Relay testing is a plus
Can do presentations and actual demos on Protection Relay testing
Strong organizational and analytical skills
With excellent communication skills – oral and writing
Team player and can work harmoniously with teammates
Additional Knowledge/Skills/Abilities:
- Knowledgeable on IEC61850 is a plus
- Familiar with company Relay Tester or any other brand is a plus
- Knowledgeable on MS software (e.g. Excel, word, PowerPoint)
- Ability to multi-task and work within a dynamic, fast-paced environment
- Willingness to travel during the year (minimal travel envisioned)
Job type: Permanent
Emp type: Full time / Direct hire
Schedule:
- Monday to Friday - 8:00 AM to 5:00 PM
- Occasionally, once or twice a year, for Night Shift schedule (client support) – on a case-by-case basis.
Location: Onsite during the 6-month probationary period and Transition to work-from-home setup/remote after the 6-month probationary period
Industry: Appliances, Electrical, and Electronics Manufacturing
Expertise: Protection Relay and Application Engineer
