Job description
Instant Teams is hiring Provider Relations Specialists who thrive in fast-paced, mission-driven environments. In this 100% remote role, you’ll be the primary point of contact for provider partners—resolving issues, answering questions, and ensuring clear communication around benefits, claims, and contracts. Your work directly supports the care our members receive and contributes to a team that values collaboration, innovation, and excellence. RTMs must maintain confidentiality, compassion, and neutrality while delivering consistent, high-quality service to service members and their families.
- Pay: $20/hour | 40 hours per week
- Post-Training Schedule: Shift will fall between 8am - 7pm EST (8 hours per day | 30-minute lunch)
- Training Schedule:
- Training schedule to mimic assigned post-training schedule.
- Monday - Friday between the hours of 8am-7pm EST.
- Training length = 2 weeks
- Anticipated Start Date: ASAP!
- This is a Temporary Position with an end date of 10/31/2025!
Day in the life: As a Provider Relations Specialist, you will play a key role in ensuring the efficiency and reliability of our provider network. Your day-to-day responsibilities will include:
- Responding to inbound inquiries from providers regarding insurance benefits, eligibility, claims, and contractual matters, ensuring clear and accurate communication.
- Investigating and resolving moderately complex issues by analyzing problems, identifying root causes, and coordinating with internal departments to implement effective solutions.
- Maintaining accurate and thorough documentation of all provider interactions, system updates, and process changes in internal databases.
- Building and maintaining strong, professional relationships with providers to ensure consistent satisfaction and trust within the network.
- Supporting recruitment and engagement efforts to identify, onboard, and retain high-quality providers aligned with organizational standards.
- Collaborating cross-functionally with internal stakeholders to streamline workflows and ensure timely resolution of provider needs.
- Monitoring compliance with internal processes, contract terms, and service-level expectations to uphold the integrity and efficiency of the provider network.
Must-Haves:
- A high school diploma or GED (required)
- 2–4 years of experience in customer service—ideally in a healthcare, insurance, or provider-facing environment
- Proven problem-solving skills with the ability to think critically and act decisively
- Comfort working in automated systems and healthcare software tools
- A team-oriented mindset with strong collaboration and communication skills
- The ability to multitask in a fast-paced setting while staying organized and detail-oriented
- A customer-first attitude—you genuinely care about resolving issues and providing top-tier support
What’s in it for you:
- Equipment provided
- 100% remote
Due to specific position requirements, we cannot hire from the following locations for this opportunity:
- California
- Montana
- Rhode Island
- Seattle, WA
- Outside the Continental US (OCONUS)
* In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
As a customer experience (CX) marketplace, Instant Teams partners with nation’s top brands and companies through a suite of talent solutions that range from building out remote support teams to identifying a direct hire - all by sourcing from their remarkable and diverse talent community. As a mission-centric company, they have a proven track record of generating thousands of remote job opportunities and have significantly improved the financial well-being of military families, generating over $40 million in economic impact.
