Job description
House Rx is seeking a detail-oriented Quality Specialist to join our remote team and help ensure high standards of care, accuracy, and patient satisfaction in our specialty pharmacy services. If you’re passionate about maintaining excellence in healthcare delivery and are eager to make specialty medications more accessible and affordable, we’d love to hear from you.
About the Role
The Quality Specialist plays a key role in ensuring operational excellence by performing detailed audits of order processing and patient calls, gathering and analyzing key performance metrics, and supporting ongoing quality assurance initiatives. This role helps maintain high service standards by identifying trends, ensuring adherence to workflow protocols, and partnering with stakeholders to continuously improve the patient and clinic experience.
What You’ll Do
Conduct audits on order processing and patient/caregiver phone calls to ensure accuracy, compliance, and adherence to company standards
Document findings clearly and provide actionable feedback to relevant teams
Track and report on quality metrics and team performance, identifying trends and areas for improvement
Partner with operations, training, and leadership teams to implement process improvements
Support the development and maintenance of quality assurance documentation and audit tools
Assist with the creation and delivery of quality-focused training or coaching materials as needed
Maintain strong working knowledge of platform workflows, SOPs, and clinic-specific requirements
Escalate quality concerns and support remediation efforts in real-time
Ensure that all services delivered meet or exceed House Rx’s standards for excellence
About You
You bring a strong foundation in pharmacy operations and are passionate about quality assurance
You’re experienced in processing claims, prior authorizations, and dispensing, with an eye for detail
You’ve worked with specialty medications and understand the importance of accuracy in every step
You’re skilled in identifying errors, inconsistencies, or inefficiencies—and solving them
Ability to analyze data and synthesize insights
Proficiency in reporting tools, spreadsheets, and data visualization preferred
You enjoy working in dynamic, start-up environments where you can help build QA processes from scratch
You are proactive, collaborative, and committed to delivering a consistently excellent patient experience
Experience with auditing, QA, or compliance a plus
Why You Should Join Our Team
At House Rx, we’re redefining how specialty pharmacy is done—with a focus on transparency, affordability, and quality care. Join a team of healthcare and tech professionals who are passionate about raising standards, embracing innovation, and making a real difference in patients’ lives.
We offer:
- A supportive culture
- Opportunities to grow and influence operational quality from the ground up
- Paid time off, equity opportunities, and competitive pay
- Generous parental leave
- Competitive healthcare, vision, and dental benefits
- 401k match
We’re backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, LRV Health, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.
