Job description
Role Details
Job Title: Recruitment Team Manager
Department: Talent Acquisition
Location: Remote or Hybrid (Philippines preferred)
Reports To: Global Director, Talent Acquisition
About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24⁄7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.
The Role
As a Recruitment Team Manager, you will lead a team of recruiters, coordinators, and sourcing specialists responsible for delivering best-in-class hiring outcomes across multiple geographies and functions. You will manage high-volume, fast-paced hiring while maintaining an excellent candidate and hiring partner experience. The ideal candidate brings a strong RPO/BPO recruitment background, a data-driven mindset, and a people-first leadership approach.
What You’ll Do:
- Lead, coach, and develop a team of recruiters, sourcers, and coordinators to meet hiring targets across departments, regions, and programs
- Oversee end-to-end hiring operations for assigned accounts or verticals, ensuring quality, speed, and stakeholder satisfaction
- Act as a strategic partner to internal hiring managers and client stakeholders — managing expectations, reporting on pipeline health, and proactively addressing gaps
- Monitor hiring metrics, SLAs, and KPIs; use data to drive performance and optimize team output
- Champion tools, processes, and systems that streamline recruitment and improve candidate experience (e.g., ATS, automation tools, AI assessments)
- Foster a high-performing and inclusive culture through regular coaching, team meetings, 1:1s, and feedback
- Collaborate with the Talent Branding, Sourcing, and Academy teams to drive continuous pipeline and skills-readiness
- Manage hiring ramp-ups, special projects, and support workforce planning initiatives
- Ensure adherence to compliance, documentation standards, and company hiring policies
What We Expect From You:
- Minimum of 5+ years of recruitment experience, including 2+ years in a leadership or supervisory capacity
- Background in RPO or BPO recruitment is strongly preferred
- Demonstrated experience in managing both high-volume and specialized hiring across various roles and geographies
- Strong working knowledge of ATS systems (e.g., JazzHR, Greenhouse, or similar)
- Excellent stakeholder management, communication, and reporting skills
- Proven ability to coach and mentor team members while holding them accountable to performance goals
- Comfortable working in a metrics-driven environment with multiple shifting priorities
- Strong analytical thinking, resourcefulness, and problem-solving skills
- Flexible, empathetic, and collaborative leadership style
What You’ll Get In Return:
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
