Relationship Manager

Job description

Job Title Relationship Manager - North England, Scotland and Wales

Reports to: Head of Nations/ Senior Regional Manager

Direct Reports N/A

Please note this is a 12 month contract role

Kooth is a fast growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support to the nation.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We are now rapidly expanding into supporting the NHS adult population, providing corporate solutions to help build mentally healthy businesses, and expanding internationally.

The Relationship Manager will have responsibility for ensuring the renewal of their contracts, optimising pricing and the uplift and expansion potential in their patch. Identify and nurture strategic commissioner relationships and build the wider system stakeholder relationships in the contract areas for which they are responsible to effectively promote the amazing outcomes that Kooth delivers.

Account Management & Customer Success

• Responsible for taking sole responsibility for the renewal of contracts, delivering on opportunities for uplifts, expansions and new opportunities within designated areas and ensuring contracts are on latest pricing structures.
• Develop high-quality and timely business case proposals and develop and support tenders as needed to ensure contract renewals are confirmed.
• Navigate the shift in contractual relationships intoICS/Health Board structures by identifying and nurturing strategic commissioner relationships and stakeholder relationships pertinent to their contracts.
• Seek to challenge and improve current ways of working to implement best in class and proactive customer success strategies and approaches in a consistent way.
• Through close strategic commissioner relationships, identify potential new opportunities for Kooth so that colleagues can develop new solutions to meet the identified need, ensuring Kooth and Qwell are both at the heart of new models of care.

Stakeholder Management

• Identify and nurture strategic stakeholder relationships across the new commissioning structure (including Provider Trusts (NHS) and Provider Collaboratives, CAMHS/AMHS), paying close attention to the local priorities and objectives in the contract areas for which they are accountable are fed into the central reporting function.
• Identify and nurture senior-level relationships with the most important partner agencies of statutory, independent and charitable organisations in the region
• Network, liaise and hold relationships with the most important partner agencies (statutory, independent and charitable organisations) to embed Kooth in the new ICS/Health Board structure.
• Develop and deliver best-in-class customer success presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts.

Analytics, Reporting & Insights

• Working strategically with commissioners and the central support team, ensure there is accurate evaluation and reporting on our services and performance, and identify ways we can improve on our delivery.
• Forecast, report and record effectively and accurately in a consistent and timely way using SalesForce with contacts, leads, opportunities and activities including regular and timely updating of the Account Plans within your area of responsibility.
• Ability to both effectively analyse data, draw out key insights and present them effectively or critically review centrally developed outputs to advance conversations with commissioners and stakeholders
• Ability to develop tailored narratives to show impact and effectiveness of Kooth’s service to key commissioners and key stakeholders in the ICS/Health Board based on the ICS/Health Board.’s strategic objectives and priorities.

Branding & Engagement

• Understand the ICS/Health Board structure and governance including strategic objectives within Mental Health Trusts and Provider Collaboratives, to ensure that local priorities and objectives are reflected in the engagement, marketing, customer success strategies in the contracts for which they are responsible.

• Close collaboration with the Engagement Team Leader and Engagement Leads for their contract areas, ensuring there is alignment on supporting the promotional efforts.

• Support the execution of the strategy for engagement and communication strategies to effectively engage the commissioners in their area.

• Experience of successfully identifying and nurturing new sales opportunities including tenders successfully turning them into service contracts specifically in healthcare sector

• Experience of working in partnership with commissioners and providers to successfully redesign services and develop new solutions

• Appetite to meet and exceed new sales and growth in accounts targets and evidence of working in a team to develop and implement business growth strategies and campaigns

• Knowledge and understanding of health and social inequalities and the impact this can have on children, young people and adult’s mental health

• Knowledge and understanding of the changing commissioning landscape and the impact on mental health and social care services

• Ability to liaise and network with a range of partner agencies across the statutory, independent and charitable sectors

• Work in a way that engages positively with issues of diversity and difference.

• Develop and deliver presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts

• Experience of using computerised systems at a high-level including Microsoft, G-suite, Salesforce, Slack or experience of using similar systems at a high-level and ability to adapt and learn

Position subject to a successful disclosure and barring check as part of the recruitment process

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Earn a competitive salary (£38,000-48,000 +25% OTE (dependant on experience), ensuring your hard work is rewarded appropriately.

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive Healthshield Care plan and access to an Employee Assistance Programme (EAP). The EAP offers ²⁴⁄₇ telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, color, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check,