Business Relationship Manager

Job description

Healthcare is a universal concern, and we need people from all backgrounds and swaths of life to help build the future of healthcare. Clover’s Business Enablement team blends their technical expertise with strategic foresight and a genuine passion for insightfully collaborating with others. We drive forward innovation, while keeping a keen eye towards enterprise risk, security and compliance. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking technologists that are not only strong in their own aptitudes but care deeply about supporting each other’s growth .

Our Business Enablement team is growing, and we’re seeking a leader who is passionate about building effective relationships with our internal customers in our business units and other corporate departments.  Possessing the ability to align strategic priorities with a focus on execution is critical to how Clover’s mission will be achieved. This role will help reshape the nature of communication, collaboration, planning and proactive ways of operating between CLOVTech and the business stakeholders. Reporting to the VP, Technology Strategy, this role will also work closely in partnership with the Sr. Manager EPMO & BRM  to focus on maturing CLOVTech’s delivery and relationship capabilities.  The ultimate goal is to enable CLOVTech to operate as a trusted business partner and make things easier for the business to do what’s right for Clover Health.

As the Business Relationship Manager (BRM) you will:

• Serve as the primary liaison between CLOVTech and internal business stakeholders, understanding their needs and translating them into technology solutions, supporting portfolio management for business areas.
• Drive the adoption and effective utilization of technology initiatives to achieve business outcomes and enhance operational efficiency, ensuring alignment with Clover Health and CLOVTech strategies.
• Facilitate communication and collaboration between technical and business teams to ensure successful project delivery and alignment with strategic goals, including portfolio objectives.
• Champion business priorities within the technology organization, advocating for resources and solutions that address key challenges and opportunities in the business portfolio as a point of escalation when necessary.

Success in this role looks like:

• Within the first 90 days, you will have established strong relationships with key business stakeholders and gained a clear understanding of their technology needs and strategic objectives, specifically regarding their portfolio management requirements.
• Within 6 months, you will have established clear communication channels for transparent and consistent communications with stakeholders and successfully facilitated the initiation and progress of several key technology projects, demonstrating clear value to the business and ensuring measurable stakeholder satisfaction, with a focus on supporting business area portfolios in alignment with CLOVTech.
• Future success will be measured by your ability to proactively identify and address business needs leveraging technology, fostering a strong partnership that drives innovation and continuous improvement across the organization, and effectively supporting the alignment of business area portfolios with Clover Health objectives and CLOVTech’s capabilities.

You should get in touch if:

• You are a strong, balanced-leader who is passionate about Customer Advocacy and a Systems-Thinker, never losing sight of the big picture. You are consistently conveying awareness of how decisions regarding ideas, projects, teams, and risks are all connected and impact the business.
• You have 5-7 years of experience in healthcare particularly in a BRM role or similar liaison role with proven experience working across organizational lines and multiple levels from staff to C-suite.
• You are ambitious, entrepreneurial and excited by the opportunity to redefine technology approaches, own and lead projects while collaborating with cross-functional team members.
• You are eager to leverage your relational, technical and operational abilities to deliver on the needs of your stakeholders.
• You are mission-driven and excited by how technology can change the healthcare landscape and improve the health, happiness, and quality of life of our members. .
• You are intrinsically motivated and want to do the right thing by our members, stakeholders and partners and thrive when driving initiatives forward at a fast pace and welcome challenges that have great impact.

This role is critical in ensuring that our portfolios contribute to the organization’s overall success and align with its strategic objectives. If you have a passion for driving impactful change in healthcare, we encourage you to apply!

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we’ve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. A reasonable estimate of the base salary range for this role is $135,000 to $180,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.