Job description
We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!
We are seeking a highly skilled IT Engineer for a contract role based in the San Francisco Bay Area, California, or available remotely. The ideal candidate will have a strong background in IT infrastructure, network management, and system administration. In this role, you will be responsible for managing and troubleshooting IT systems, ensuring seamless operations, and supporting the organization’s technological needs. Additionally, you will create a world-class onboarding experience for new employees, delivering a “WOW” factor when someone joins the team.
Rate: $65 - $75 per hour (based on experience) Location: Redwood City Or SF
Main Responsibilities
- Have strong experience in identity access management and governance, to include single sign-on, identity federation, enterprise directory architecture and design, and resource provisioning; Okta preferred.
- Help us automate IT process using tools and scripts that can reduce manual intervention
- Demonstrate strong partnership and collaboration skills across the organization
- Like Apple products? So do we! We are a heavy Mac shop. We need you to have deep technical knowledge of MacOS
- Experienced with MDM software like JAMF and Kandji.
- Strong experience with Service desk platform, ticketing platform; Zendesk Preferred
- Adaptable - Quickly shift between technology stacks
- Good Understanding of a variety of network and security protocol
- Knowledge of standard business practices, products and services in SaaS environments.
- Understand the user On-borading and Off-boarding requirements and be someone where users can reach out for any IT / Network support
- Create a world class onboarding experience for new employees, we want the WOW factor when someone joins.
- Be able to timely work with Vendors & users for any IT related issues that may include but not limited to - Laptops, servers, Networking devices, WIFI, Conference rooms, SaaS applications, VPN, G Suite, email phishing etc.
- Administer and optimize collaboration tools, including G Suite, Slack, Okta,GitHub, Confluence, Jira, PagerDuty, Teams etc.
- Technical Documentation:
- Create detailed technical and procedural documentation.
- Share knowledge and best practices within the team and the broader organization.
Preferred Qualifications
- 4-5 years of strong IT experience
- Very strong knowledge of SSO, MFA and user identity management domain
- Advanced understanding of SAML, OAuth, and SCIM standards and protocols and practical knowledge of their implementation
- .This position requires a mix of IT skills to improve the company’s technology experience. You will be responsible for developing and leading a world class customer experience.
- Knowledge of security and compliance standards related to collaboration tools and data handling.
- The ability to identify root causes of issues.
- Excellent documentation skills.
- Experience working on multi-functional, cross-team projects.
Be Your Best At Snorkel
Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.
Snorkelers are supported by an amazing team and an amazing set of benefits. For Full-time employees, we offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more — like our workstation setup allowance — on our Careers page.
Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
