Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
This Senior Specilaist Business Consultant ( AI - Data Consultant )position within the NiCE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive increased adoption and bottom-line ROI from our AI solutions portfolio. The Data Consultant will work closely with client stakeholders and NiCE Solution Consultants to service clients in AI, self-service, contact center, and process improvement. By leveraging data insights, this role will help clients realize value and enhance system adoption. The Data Consultant will foster long-term relationships with client stakeholders and NiCE Business Consultants, ensuring exceptional end-to-end service delivery with a strong emphasis on data analytics, strategy, and processing. This role requires high individual accountability and a commitment to exceeding the needs of business partners.
How will you make an impact?
- Collect and interpret large data sets of customer KPIs, focusing on identifying patterns and trends, and report results and recommendations for value achievement to business executives or decision-makers in a consumable and actionable format.
- Create strong models of data correlation between business KPI improvement and adoption of NiCE solution capabilities by customer end users.
- Collaborate with internal Business Consultants to define account strategies centered around value achievement.
- Enhance consulting value achievement methodology by creating scalable and repeatable models and processes for new data collection, analysis, and reporting.
- Develop continuous improvement programs to achieve financial goals via NiCE AI solutions.
- Design, develop, deploy, and maintain automated BI solutions including dashboards, scorecards, and other reports and visualizations.
- Provide deep insights and recommendations based on thorough data analysis and independent discovery.
- Communicate complex analysis and insights to various stakeholders within and outside analytical teams.
- Develop and deliver compelling, story-driven, data-driven insights.
- Address challenging data issues and technical problems as they arise.
- Analyze customer KPI performance and develop improvement plans, gap analysis, and conduct regular business reviews.
- Support NiCE Business Consultants in identifying additional solution opportunities.
Have you got what is takes?
- Bachelor’s degree in Business, Computer Science, Mathematics, or a related analytical field (advanced degree preferred) or equivalent experience.
- Total 12 + and 5+ years of relevant professional experience in BI, data science, statistical analysis, machine learning, and/or enterprise reporting.
- Advanced SQL and Python skills are a plus.
- Power BI and Tableau experience.
- Proven data analyst experience, preferably in the contact center industry.
- Domain experience with contact center self-service analytics, conversation design, IVR & routing, and/or speech analytics.
- Exceptional attention to detail and ability to identify gaps in source data.
- High competency with Microsoft Excel and related platforms, including pivot tables, Visual Basic, and formulae for data reporting purposes.
- Advanced skills in developing ETL along with reports and dashboards using tools such as Python, Power BI, or Tableau.
- Ability to work flexibly and independently in a dynamic environment.
- Proven ability to work successfully with clients and business partners directly.
- Excellent problem-solving skills in high-pressure situations.
- Strong negotiation skills to resolve competing priorities.
- Proven ability to influence cross-functional teams without formal authority.
- Excellent verbal, written communication, and presentation skills.
- Experience working in an enterprise and matrixed hierarchy.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE -FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7663
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
