Job description
Seeking to hire a Contractor based out of Mexico, Costa Rica, or Colombia for Renewal Specialist services. As a contractor, this role will work across Newsela’s Customer Success organization to help scale and streamline Newsela’s renewal operations for schools and small districts.
Scope of Services:
- Maintain Book of Business
- Own book of business, owning end-to-end renewal process for a portfolio of school and small dstructs across approximately 500 accounts.
- Quote Generation Automation
- You’ll own and improve our automated quote generation workflows, helping ensure customers receive accurate quotes quickly.
- Own the renewal, expansion and risk mitigation experience for a defined set of accounts
- Support and scale our quote generation process for schools and small districts
- Help evaluate and implement tools that enhance automation and price estimation
- Customer Documentation & Communication
- You’ll ensure data integrity and a seamless customer experience throughout the renewal process.
- Maintain accurate subscription, contact, and quote information in various record systems
- Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed
- Complete assigned Gainsight tasks and surveys on time
- Renewal Program Optimization
- You’ll bring a critical eye to our renewal strategy and processes.
- Contribute ideas and feedback on how we can improve the customer renewal journey
- Identify ways to increase efficiency and reduce churn
- Support cross-functional efforts to evolve renewal communications and documentation
- Cross-Functional Collaboration
- You’ll work with internal stakeholders across CS, Sales Optimization, and RevOps.
- Act as a key liaison between internal teams to ensure alignment
- Help pilot improvements and share insights from your work to shape broader processes
Skills & Experience:
- Fluent in English, both written and verbal
- 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development.
- Strong attention to detail and ability to manage high-volume, deadline-driven work
- Experience owning a book of business or managing account-based workflows preferred
- Experience with Salesforce.com and/or Gainsight preferred
- Excellent written and verbal communication skills
- Comfortable working independently and collaboratively
- Highly organized, process-oriented, and eager to improve how things get done
- Fluent in English and ability to work US Hours
Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.
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