Job description
Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Renewal Specialist to join our team based in Hungary. This is a remote / home-based position that can be based anywhere in Hungary.
Please note that the working hours for this position will align with US working hours, spanning from 15:00 to 23:30 (CET) Monday to Friday.
As a Renewal Specialist, you’ll play a vital role in driving customer retention and growth. You will take full ownership of the renewal process, ensuring a seamless experience for our customers and achieving timely, successful renewals. Highly organized and efficient, you will play a crucial role in enhancing the Account Management team’s capacity, contributing to our goal of a 95% customer retention rate.
What you’ll do:
- Own the end-to-end renewal process – from quoting to delivery – ensuring timely and seamless renewals.
- Collaborate cross-functionally with Account Management, Marketing, Finance, Legal, and Customer Success to support health checks, campaigns, and strategic account planning.
- Engage directly with customers to support renewals, address inquiries, and maintain strong relationships.
- Support account growth by assisting with more complex quotes and account review preparation.
- Track and analyze data in Salesforce and Gainsight to measure renewal performance and identify improvement opportunities.
- Contribute to continuous process improvement to streamline workflows and enhance customer experiences.
What you’ll bring
- Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.
- Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.
- Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.
- Proven track record of increasing revenues within existing accounts is a plus.
- Ability to collaborate with multiple stakeholders.
- Good attention to detail with proven organizational and administrative skills.
- Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.
- Proficient in the latest versions of Microsoft Office products.
- Excellent verbal and written communication skills.
- Experience with Salesforce.com is a plus.
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Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
·Comprehensive healthcare coverage to ensure your well-being.
·Life & Total Permanent Disability Insurance to protect you and your loved ones.
·Cafeteria plan
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
