Job description
Renewals Associate
Remote | Finance | Full-Time
WHO WE ARE
Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a six-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of “Best Places to Work” awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.
At Ncontracts, you’ll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We’re seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.
THE ROLE
In this role, you’ll be a key player in our customer lifecycle, ensuring seamless contract renewals and contributing directly to our retention and revenue goals. You’ll collaborate closely with Customer Success, Legal, and Finance teams to manage timelines, negotiate terms, and deliver an exceptional customer experience.
This is more than just a transactional role - it’s an opportunity to build relationships, solve problems, and make a measurable impact in a company that values transparency, innovation, and customer success.
YOU WILL
- Manage a portfolio of client renewals end-to-end each month, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time completion of processes and contract execution.
- Specific responsibilities include:
- Trigger introductory e-mails at least 60 days in advance of client renewal date
- Send agreements to clients via DocuSign
- Ensure timely follow-ups for all client renewals within your portfolio
- Schedule and facilitate client meetings as-needed
- Record all client communications to Salesforce
- Promptly escalate non-responsive or disengaged clients
- Populate tracking tool with all updates
- Finalize Renewals by updating Netsuite and Salesforce
THE ESSENTIALS
- Highly proactive, “can-do” attitude
- Strong written and verbal communication skills
- Solid critical thinking/problem-solving skills
- Intermediate Excel skills
- Ability to successfully manage multiple priorities simultaneously
- 2+ years of related experience
WE OFFER
- A fun, fast-paced work environment
- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events to keep you connected and engaged
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance, Short- and Long-Term Disability
- Flexible Spending Account & Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401 (k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
- And much more!
Compensation Information
Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $65,000 to $70,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.
AAP/EEO Statement
Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
