Job description
Why should I Apply:
At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.
We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.
The impact you will have
You will play a key role in supporting customer retention and business growth. You will work in a dynamic, fast-paced environment, collaborating closely with the teams across the Go-To-Market organisation, to ensure a smooth renewal process and deliver excellent service to our valued customers.
In this role, you can expect to
- Manage and oversee all low-touch, automated renewal processes, ensuring timely and accurate execution.
- Monitor upcoming renewals and maintain an accurate renewal pipeline.
- Establish and communicate renewal quotes to customers through SFDC automation.
- Collaborate with Sales and Senior Renewal Specialists to address objections and adjust proposals when needed.
- Manage upsell and cross-sell opportunities in close collaboration with Sales.
- Categorize effectively churn reasons, to ensure reporting accuracy. Share customer feedback and insights.
- Handle administrative tasks related to renewals, ensuring smooth processing across internal teams.
- Actively participate in process improvements, identifying efficiencies and implementing best practices.
- Keep Salesforce and other CRM tools up-to-date with accurate renewal data.
The skills you will demonstrate
- A proven experience dealing with customers
- Strong customer-oriented approach
- Attention to details
- Valuing high-quality work
- Strong ability to work effectively as part of a team
- Prioritization and organization skills
- Excellent communication skills
- Knowledge of Salesforce.com or a similar CRM
- A degree in Business or a related field
- Fluent English, written and spoken
Words from the Team
Our mission is to ensure that a maximum number of customers renew their subscriptions.We operate as a team - our objectives and workload are shared evenly. We are therefore all exposed to a multitude of different customers - this enables us to face different situations every day, to learn, and to continuously improve our processes. Feel ready to join the team? Apply and we will soon get in touch with you.Sonar Sales Administration team.
Why you will love it here:
• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we’re happy to help our team acquire them.
We prioritize Diversity, Equity, and Inclusion:
At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.
We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.
Please note that applications submitted through agencies or third-party recruiters will not be considered.
