Summary
At Brooks, employees are expected to deliver premium customer service, provide product information, guide consumers in selection and purchase of gear, perform fitting and gait analysis, merchandise and clean up stores, and demonstrate regular attendance. Qualifications include retail experience, availability to work up to 20 hours per week, computer proficiency, accurate cash-handling and inventory counting abilities, excellent customer service skills, interpersonal skills, verbal communication skills, attention to detail, and dedication to Brooks values.
Requirements
- 1+ years of retail experience preferred
- Strong sales and service experience is a big plus
- Availability to work up to 20 hours per week (two to three shifts), including Friday and Saturday
- Moderate computer proficiency and ability to quickly learn new computer/Point Of Sale (POS) programs
- Accurate cash-handling and inventory counting abilities
- Outstanding customer service and conversational skills
- Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships with consumers, Brooks Employees, and other members of the Brooks community
- Excellent verbal communication skills and the ability to listen effectively
- Comfort in interacting with a wide range of people, from brand new runners, to elite athletes, to corporate executives
- Keen attention to detail in the execution of tasks
- Passionate participation in Brooks’ sports activities a plus, overridden by the ability to develop loyal, engaging relationships with our consumers and the Brooks community
- Dedication to the Brooks values!
- Ability to lift up to 50 lbs. and stand for long periods of time
Responsibilities
- Be awesome. Create energy. Inspire those around you. Be FUN. Elevate the Brooks brand!
- Provide consumers with premium, Run-Happy service and in-depth product information
- Be a storyteller, and a fantastic listener who gets to the core of customers’ needs and makes them feel at home
- Guide consumers in the selection and purchase of Brooks gear
- Develop a keen ability to understand and empathize with runners and those aspiring to be active
- Provide expert fitting and gait analysis service, matching consumers with the right product for them
- Participate in any and all store sales floor/stock area merchandising and clean up as necessary
- Perform other duties as assigned by Store Operations Manager
Benefits
- The pay range for this position is $19.97 - $27.96 per year
- Brooks offers a 401K Savings Plan and match, and transportation assistance
- In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance
- Brooks offers three paid holidays and paid sick leave
- Part-time employees consistently working more than 20 hours per week will also accrue PTO and receive parental leave
- Product discounts and giveaways, employee recognition, and fitness discounts are offered as perks
